The Opportunity:
Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs — supported by a Nurse and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care.
To help advance our mission and strengthen the way we execute against it, Vitra Health is seeking a Chief of Staff who is passionate about disciplined execution and about building the operating rhythm that allows an organization to deliver on what it promises its clients.
Reporting to the CEO, the Chief of Staff extends the capacity of the Chief Executive Officer and converts executive intent into coordinated action across the organization. The role partners closely with the CEO and the C-suite to develop high-quality business strategies and plans aligned with the company's short-term and long-term objectives, and holds the organization to the commitments it has made. Where members of the C-suite lead their respective functions, the Chief of Staff supports the Chief Executive directly and works across all of them.
The Chief of Staff owns the operating rhythm of the executive team — the cadence of planning, decision-making, and follow-through that determines whether strategy becomes execution. The role is for a leader who keeps the client at the heart of every decision the organization makes, and who brings exceptional communication, close attention to detail, sound judgment with confidential information, and the ability to resolve conflict swiftly and professionally.
Key Responsibilities:
Partner with the CEO and the C-suite to develop high-quality business strategies and plans, ensuring alignment with the company's short-term and long-term objectives
In collaboration with the CEO, owns the strategic planning process, translating organizational priorities into actionable initiatives with named owners, milestones, and dates
Oversee strategic business initiatives from development through successful execution under the guidance of senior leadership and department heads
Lead and coordinate cross-functional projects and transformation initiatives, tracking timelines, deliverables, risks, and dependencies
Track initiative progress against commitments, identify where execution is at risk, and bring the issue to the CEO with a recommended course of action
Establish and maintain the operating rhythm of the executive team, including the cadence of leadership meetings and the accountability structures that support them
Plan, coordinate, and keep the content of executive and committee meetings focused, ensuring decisions, owners, and follow-up actions are recorded and closed
Serve as a trusted advisor to the CEO and as operational leader for the Office of the CEO, acting as a sounding board on decisions before they are taken
Prepare the CEO for meetings, decisions, and external engagements, ensuring the relevant research, analysis, and options are assembled in advance
Filter and triage incoming requests to the Office of the CEO, so that critical issues reach the CEO and the remainder are directed to the right owner
Develop presentations and briefing documents for Board and organizational meetings and executive review
Assist and advise executives in decision-making, program management, and initiative implementation
Monitor cross-functional alignment and surface where departments are working at cross purposes
Act as a key liaison between the CEO, the leadership team, staff, and external stakeholders, and support the preparation of board, ownership, and investor reporting
Serve as liaison between staff, executives, senior leaders, and the CEO regarding company climate, employee well-being, project updates, proposals, and planning
Facilitate communication between the CEO and the leadership team, ensuring direction is understood consistently across departments and sites
Draft organizational messages on behalf of the CEO and support the internal communications strategy
Prepare executive presentations, reports, briefing documents, and internal communications, and develop dashboards and performance tracking tools
Determine key performance indicators that directly support the company's strategic objectives, and establish how team and departmental performance is measured
Monitor financial and operating performance against plan, and prepare the analysis the CEO requires for business performance review
Support growth initiatives, including the assessment of market, partnership, and expansion opportunities, in coordination with Strategy and Growth and Business Development
Review weekly deliverables and status reports for accuracy and completeness before they reach the executive team
Support the operationalization of strategic plans through process and workflow design, so that agreed strategy is carried into day-to-day practice
Manage leadership team meetings, agendas, and goal-setting activities, including the annual and quarterly planning cycles aligned to corporate strategy
Improve current processes and coordinate organizational procedures for optimized efficiency and productivity, identifying and implementing process improvements
Support change management, organizational alignment, and continuous improvement across the business
Conduct market, competitive, and industry research to inform executive decision-making and identify opportunities and risks
Take ownership of special projects and high-priority business initiatives on behalf of the CEO
Oversee daily operations through collaboration with senior management and department leaders
Provide department leaders with recommendations and consultation to strengthen teamwork and cross-functional working
Manage relationships with external partners and vendors
Use technology to streamline and enhance business goals, the client experience, and the employee experience
Oversee the executive office, including the CEO's schedule and travel, executive correspondence, records retention for executive files, and the planning and coordination of annual corporate meetings and facilities
Manage sensitive and confidential information with discretion at all times
Maintain a “Vitra-wide” approach to processes and change, ensuring practices are uniformly implemented across Vitra sites
Foster a culture of customer service and commitment to quality care
Serve as a brand ambassador for Vitra reflecting our vision, mission, and values
Show genuine interest and compassion for the communities we serve and commitment to the diversity of our clients and team members
Mentor and support team members
Other duties as assigned
