Computer Technician InternWe are seeking a motivated Computer Technician Intern to support our team in delivering high-quality technical service and customer support. In this role, you will assist with diagnosing and repairing computer hardware, managing support cases, and contributing to both on-site service requests and internal projects. This internship is ideal for detail-oriented, customer-focused individuals with a strong desire to learn, grow technical skills, and gain hands-on experience in a fast-paced IT environment.
Roles and Responsibilities:
Maintain strong working relationships with customers and team.
Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers.
Understand warranty and insurance guidelines as it pertains to break-fix.
Customer, Partner/Vendor and cross-department relationship management.
Manage and update support cases in Customer, Netsync and OEM systems.
Work on site hardware support cases for Netsync's Onsite Support service requests.
Additional DutiesAssist with on-site projects.
Assist in continual improvement to further streamline and automate existing processes and procedures.
Upkeep of work area.
Assist Network Team with network appliance installations.
Continued technical education.
Attend and contribute to weekly team meetings.
Other responsibilities as assigned by management.
Skills and Experience:
Strong attention to detail.
Good communication skills.
Good organization skills.
Good customer service skills.
Curiosity and strong desire to constantly learn.
Minimum Qualifications/Technical and Education Requirements: CompTIA A+.
