Quality Assurance Specialist

About the Role: This role is primarily assigned to legal/MVA operational quality function, validating lead and call data, routing accuracy, billing inputs, and partner-delivery quality within the broader customer-acquisition platform. Performs detailed quality-assurance and data-audit work across call-tracking and CRM records to protect lead quality, data accuracy, revenue reconciliation, and partner billing. Escalates complex discrepancies to the Reporting Manager.

What You'll Do: Audit call-tracking data and CRM records for lead quality, routing accuracy, and compliance with campaign parameters. Review daily lead/call logs for data mismatches, invalid calls, scoring errors, missing fields, and other anomalies. Apply established QA protocols across the conversion funnel and document findings consistently. Support data gathering, cleaning, and verification used in performance reporting and partner invoicing. Follow and help improve QA SOPs to reduce manual errors and improve repeatability. Collaborate with internal teams and external data feeds to flag quality issues before they affect billing or partner trust.

Required Qualifications: 1-3 years of QA, data auditing, call-center QA, lead-generation QA, or comparable quality-control experience. High school diploma required; associate or bachelor's degree preferred, or equivalent combination of education and experience. Strong Excel/Google Sheets skills and ability to work accurately with large data sets. Working knowledge of call-tracking platforms and lead-management CRMs. Strong pattern recognition, attention to detail, documentation, and escalation judgment. Clear written and verbal communication.

Preferred Qualifications: Hands-on Ringba experience.

Remote: United States. Full-time remote role with scheduled overlap with the Reporting team and U.S. Eastern Time business operations. Reliable internet, a secure remote work environment, and appropriate protection of company and customer information are required.

Compensation and Benefits: The expected U.S. base salary range for this role is $55,000-$75,000. The actual offer will depend on relevant experience, skills, work location, internal equity, and other lawful job-related factors. This range reflects base compensation only. Eligible U.S. W-2 employees participate in the benefit plans applicable to the position, subject to plan terms and eligibility rules. Benefit details are provided during the hiring process. We are committed to equal opportunity and diversity in the workplace. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status. All inquiries and applications are kept confidential.