Regional Security Supervisor

Location: Tri State Region, NY, NJ, CTPBS Facility Service is seeking a Regional Security Supervisor to oversee security operations across multiple properties in New York, New Jersey, and Connecticut. This field-based role requires daily travel to conduct inspections, support officers, handle incidents, and maintain strong client relationships. The position ensures all officers follow PBS standards, meet licensing requirements, and provide a safe and professional security presence.

Operational Oversight: Conduct routine and unannounced site inspections. Ensure officers follow post orders, uniforms, access control, and PBS procedures. Confirm posts are properly staffed and adjust coverage as needed. Inspect radios, badges, CCTV, and access control tools. Document findings and corrective actions.

Leadership and Training: Supervise officers and site supervisors across multiple locations. Provide coaching, feedback, and on the job training. Conduct onboarding and review post orders with new officers. Respond to call offs and staffing gaps and provide coverage when needed. Support HR and Operations with performance or conduct issues.

Compliance and Quality: Ensure officers maintain active NY, NJ SORA, and CT credentials. Confirm post orders and emergency procedures are current and accessible. Audit logs, incident reports, and visitor activity for compliance. Reinforce customer service, communication, and appearance standards.

Incident Response and Reporting: Respond to incidents, alarms, and emergencies as the supervisory lead. Coordinate with building management and emergency services. Guide officers on scene control and accurate reporting. Review incident reports and escalate major concerns. Recommend improvements or additional training.

Client Relations: Serve as primary point of contact for on site managers. Address service issues and operational concerns promptly. Participate in client meetings, property walks, and reviews. Communicate PBS policies and updates to clients and staff.

Administrative Reporting: Submit inspections, training logs, incident reviews, and corrective actions. Support scheduling accuracy and payroll reconciliation. Provide data for KPIs and performance reviews. Maintain officer licensing and training records.

Preferred Qualifications: Associate or Bachelor degree in Criminal Justice, Security Management, or related field. Experience managing multi-site or multi-state operations. Bilingual English and Spanish. Experience with CCTV, access control, alarm systems, and incident reporting