Technical Services Engineer

Job Description: Brooks Instrument (), an industry leader in flow and pressure instrumentation for critical applications, is seeking candidates for a Production Supervisor (3rd shift) position that will be based at the company headquarters in Hatfield, Pennsylvania (suburban Philadelphia). The company has manufacturing locations in Pennsylvania, Hungary, Malaysia, and Korea, and also maintains sales and service offices throughout the world. Our high-tech products are used in laboratory and process applications in end markets such as: oil & gas, petrochemical, medical devices, waste water, life sciences, and analytical instruments. Brooks is a division of ITW (Illinois Tool Works), a fortune 200 company. ITW is one of the world's leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. The company has operations in 56 countries and employs over 50,000 employees. These talented employees, many of whom have specialized engineering or scientific expertise, contribute to ITW's global leadership in innovation. The company is proud of its broad portfolio of nearly 10,000 active patents, and is focused on fully leveraging its highly differentiated business model to deliver solid growth with consistent best-in-class margins and return on capital. Basic Function Provide advanced technical support for Brooks Instrument products with a primary focus on in-house technical services and direct customer support via phone, email, and remote tools. This role serves as a key technical interface between customers and internal teams, ensuring timely issue resolution, clear communication, and high customer satisfaction. The Technical Services Engineer works closely with Failure Analysis, Engineering, Manufacturing, Quality, and New Product Development teams to support existing products, investigate customer issues, and ensure new products are serviceable, supportable, and ready for release. This position is primarily factory- and office-based but includes limited, business-driven travel to customer sites for escalations, training, or specialized support needs.

Flexible spending accounts The opportunity to join a well established (80 years in business) yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers' needs and managing rapid growth to better compete in a global marketplace. ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.