We are currently recruiting a Store Manager to lead our boutique at Aventura Mall Miami, our U.S. flagship and a key location for PINKO’s continued growth in the American market. We’re looking for an inspiring retail leader with a strong passion for fashion, people and client experience, ready to take ownership of the business, build a high-performing team and develop lasting client relationships. This is an exciting opportunity to represent the energy, femininity and Italian DNA of PINKO while joining an international, fast-moving environment with great benefits and opportunities to grow with the brand in the U.S.
Position overview:
As Store Manager, you will: Deliver an exceptional client experience and build strong, long-lasting relationships with our customers. Drive store performance by monitoring KPIs, identifying opportunities and leading the team towards business objectives. Develop and execute CRM and clienteling strategies to grow and strengthen the store’s loyal client base. Lead, motivate and develop the team through regular coaching and training on product, CRM, customer experience, brand standards and visual merchandising. Manage the store’s digital channels and initiatives to support brand awareness, client engagement and sales. Ensure high operational standards, including stockroom organization, product availability and the right assortment on the sales floor. Handle customer and team-related issues professionally and effectively. Monitor individual and team performance and provide regular business updates and reporting to the Area Manager. Experience, Skills & Knowledge Solid Store Manager experience within the premium or luxury fashion retail environment. Strong understanding of the Miami market, local clientele and customer behaviors. Proven experience in CRM, clienteling and client development, with the ability to build and grow a loyal customer base. Strong commercial mindset and ability to translate KPIs and business insights into concrete actions. Strong leadership and people management skills, with a proven ability to motivate, coach and develop high-performing teams. Good understanding of digital and social media channels as tools to support client engagement, sales and brand visibility. Entrepreneurial and hands-on approach, with the ability to work autonomously in a fast-paced environment. Strong organizational and prioritization skills, with the ability to meet deadlines and maintain high standards. Excellent communication and interpersonal skills. Positive, proactive and customer-focused attitude.
