Description:
The Girl Scout mission is to build girls of courage, confidence, and character, who make the world a better place. Behind every Girl Scout and volunteer is a team of local staff ready to help them earn that next badge, embark on a camping adventure, or organize an impactful service project. We are Girl Scouts of Northern New Jersey (GSNNJ) serving girls in grades K-12 in Bergen, Morris, Passaic, Sussex and Northern Warren counties. We bring the Girl Scout Leadership Experience to 19,000 girls and 10,200 adult members. Our retail operations play a key role in bringing the Girl Scout experience to life - providing uniforms, badges, and program materials that support every girl’s journey. We are seeking a customer-focused and dependable Retail Administrative Assistant, to support day-to-day store operations. This is a hands-on role ideal for someone who enjoys helping customers, staying organized, and creating a welcoming, positive shopping experience. The Retail Administrative Assistant (part-time, upto 20 hrs. a week) provides operational and administrative support to the council’s retail shops and online sales platforms. This role helps ensure smooth day-to-day operations across all shop locations, supports online order fulfillment, assists with inventory management, and contributes to the coordination of special programs, mobile shop events, and Build-A-Bear parties. The Retail Administrative Assistant serves internal and external customers by delivering a high-quality customer service experience consistent with GSNNJ standards.
Primary Responsibilities:
Provides high-quality service and support to internal and external customers (members, parents, staff, volunteers, visitors). Maintains shop appearance and merchandising standards. Portrays a positive image of Girl Scouting when interacting with all audiences. Handles customer inquiries, requests, and concerns in a professional and calm manner. Provides coverage for all shop locations during staff PTO or scheduling needs. Assists with ordering, receiving, checking in, and maintaining shop inventory. Monitors inventory levels, drafts purchase orders for approval, and ensures all ordering stays within approved budget guidelines. Receives, processes, fills, and ships online orders across all online sales platforms. Maintains accurate online shop inventory, ensuring products and quantities are up-to-date. Runs end-of-month department reports for Finance and ensures accurate documentation. Assists with Certificates of Insurance (COI), receipting, mail operations, and general front desk duties as needed. Performs administrative tasks using computer systems and software applications as required. Assists in the coordination, planning, staffing, and promotion of Build-A-Bear parties and occasionally hosts parties when needed. Coordinates and executes mobile shop opportunities, including transporting and setting up merchandise to bring the shop directly to customers. Supports council goals by being alert to opportunities to identify and engage potential volunteers, girl members, donors, vendors, and community partners. Helps foster and implement the council’s commitment to diversity across volunteers, staff, and program participants. Performs other duties as assigned.
Requirements:
Associate degree (or equivalent experience) in a related field. Retail, administrative, and/or sales experience preferred. Strong written and verbal communication skills. Excellent time management skills with the ability to manage multiple deadlines. Proficiency in Microsoft Office Suite or willingness to learn. Ability to lift and move up to 30 lbs. Ability to work a flexible schedule including occasional evenings and weekends. Ability to provide own transportation to travel throughout the jurisdiction as needed. Membership in GSUSA is required upon employment and annually thereafter (cost covered by the Council). Girl Scouts of Northern New Jersey is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.
