Customer Service Floater The Customer Service Floater will report to the Director of Customer Service or the Customer Service Manager. The Floater is responsible for performing Customer Service functions that provide support to the department. Incumbents will be in different areas as needed and assigned by the Customer Service Manager. The incumbent will assist the Manager and team leader in carrying out general office duties and perform in accordance with general work instructions and established office practices, procedures, and precedents to perform job successfully, and must be able to perform each essential duty satisfactorily and have communication with his/her supervisor.
Essential Functions:
General office duties, billing, filing, preparing shipping documents including but not limited to Bill of Lading, Shipping Letter of Instructions, Customs 7512 Form, Verified Gross Mass for containers.
Updates departmental filing system as needed.
Process customer orders including but not limited to input in JD Edwards, shipping instructions, pricing and looking up purchase orders in the PO Log.
Matching sales orders, sending invoices and Bill of lading to customer's AP email.
Research history from files for invoices for Accounting, Scan / Index internal documents in Docuware.
Assist Document Control as needed, processing pickers, invoices and 7512/QP documentation.
The position requires participation in scheduled inventories, as needed.
Additional duties will be assigned as needed.
Knowledge, Skills & Abilities:
Knowledge of Import/Export paperwork and Customs Documentation.
High level of Customer Service and organization skills.
Excellent communication and interpersonal skills.
Ability to establish and maintain effective working relationships with others.
Ability to multi-task and problem solving under stressful/high pace environment.
Well-developed interpersonal skills.
Strong organizational skills.
Thorough knowledge of offices practices, procedures and proper usage of office equipment.
Ability to perform and prioritize a variety of assignments with minimal supervision.
Ability to communicate (read and write) effectively in a business environment.
Ability to follow procedures and instructions.
Flexible schedule and overtime required.
Education/Experience Required:- High School Diploma or Equivalency is required. 2 years of Freight Forwarding, Customer Service, Accounting, Clerical experience in related field or a combination of experience and education is preferred. Bilingual English/Spanish is required.
- Computer Skills:
- Proficient with MS Office (Word/Excel/Power Point/Outlook).Calculator, fax machine, copier, telephone.
- Background in EDI and JD Edwards preferred.
Physical Demands:- Physical Abilities Lift /CarryStand F (Frequently) 10 lbs. or less F (Frequently)
- Walk F (Frequently) 11-20 lbs. O (Occasionally)
- Sit F (Frequently) 21-50 lbs. N (Not Applicable)
- Handling / Fingering F (Frequently) 51-100 lbs. N (Not Applicable)
- Reach Outward F (Frequently) Over 100 lbs. N (Not Applicable)
- Reach Above Shoulder F (Frequently)
- Climb O (Occasionally)
- Crawl N (Not Applicable)
- Squat or Kneel O (Occasionally)
Bend O (Occasionally)N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5 - 5.5+ hrs/day)C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs./day)
Other Physical Requirements:- Vision: (Near, Distance, Peripheral, Depth Perception) The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
- Sense of Sound (Sounds)
- Sense of Touch
Work Environment:
Office Environment Working conditions are good. Working environment is primarily in a climate-controlled office. The noise level in the work environment is usually moderate. Essential Personnel: This function/position has been designated as "essential." This means that when the Company is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at the Company.
