Division Order Technician Embark isn't your ordinary consulting firm. We're committed to cultivating a workplace where everyone can thrivewhere happiness is at the core of our success. Where Happy Works. Our team is dedicated to solving complex problems for finance, accounting, HR, and technology leaders with forward-thinking solutions and unparalleled hospitality. Embark is seeking a proactive, detail-oriented, and positive Division Order Technician to support the company's growing Land Administration functions related to owner inquiries and discrepancies. This role will report to the Land Director within the Land department.
Duties & Responsibilities:- Maintain accurate data entry into company's logs to ensure inquiries are handled efficiently and completely
- Facilitate discussions with owners to determine issues and provide solutions to address those issues
- Maintain name, address and tax identification for owners
- Ensure all owner inquiries are addressed and resolved within a timely manner
- Elevate issues to Analysts when appropriate
- Collaborate across departments to address and resolve owner concerns
- Demonstrate knowledge of State Distribution of Real Property Laws on County LevelsWork in internal application for placing interest in suspense and pulling owner information
- Research and resolve issues related to owners with incorrect or missing address information
- Assist with Escheat Process
- To be a good fit for our Division Order Tech role, you will have:
- A high school diploma, college degree preferred 3-5 years in an owner relations or customer service role
- Proven track record of identifying and implementing process improvements to increase the effectiveness of owner relations operations
- Excellent written, verbal, and listening communication skills, with the ability to effectively interact with owners, employees, and attorneys
- High attention to detail and superior organizational skills
- Ability to multi-task various projects at once while simultaneously engaging with owners and employees in a positive manner
- Comfortable working with owners, working interest owners and attorneys
- Strong problem-solving skills and ability to prioritize effectively
- Must be a team player who possesses the ability to adapt to new technologies, workflows and processes
What's in it for you:
We pay 100% of insurance premiums on medical, dental, and vision for you AND your family
Compensation: 60K+ plus year-end target bonus
Fully paid parental leave for all new parents Monthly stipend for whole human wellness Monthly team outings (think: ax throwing, a trip to the State Fair, go-kart races, etc.)If this role sounds exciting, apply and let's start the conversation! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Upon offer of employment, employees will be asked to submit to a background check and drug screen. Dependent on ongoing client requirements, employees may also be asked to submit to a drug screening and background check throughout employment.
