Senior Sales Account Manager

Who You Are: You’re an entrepreneurial, proactive, and self-motivated professional ready to take ownership of key accounts and play an active role in driving business growth. You thrive in a fast-paced environment and have experience managing retail accounts, customer relationships, and multiple priorities, ideally within the housewares, consumer products, or off-price retail industry. You are analytical, strategic, organized, and creative, with a strong understanding of product development, merchandising, and the retail landscape. You have a natural ability to build rapport with clients, develop trusted relationships, and communicate confidently and professionally. You are comfortable analyzing sales and inventory performance, identifying growth opportunities, negotiating with overseas factories, and leading projects from concept through execution. You’re a resourceful problem solver who takes ownership, makes informed decisions, and collaborates effectively across teams. You enjoy working across different areas of the business and are comfortable traveling domestically and internationally as needed.

The Role: We are looking for a Senior Account Manager to join our growing Account Management team. In this role, you will independently manage key retail accounts, build and strengthen customer relationships, and identify opportunities to drive sales, expand assortments, and grow the business. You will work closely with customers, senior sales leadership, overseas factories, and cross-functional internal teams throughout all stages of account management and product development. This is a hands-on role that combines account strategy and business analysis with product development, pricing, customer presentations, and day-to-day execution. The ideal candidate is commercially minded, product-focused, and comfortable taking ownership of multiple accounts and initiatives from initial concept through final execution.

Responsibilities: Own and manage key accounts, serving as a primary point of contact and developing strong, long-term customer relationships Drive account strategy and identify opportunities to grow sales, expand assortments, and strengthen overall account performance Lead customer programs and product development initiatives from initial concept and costing through presentation, approval, production, and final execution Develop a strong understanding of each customer’s business, assortment strategy, pricing architecture, competitive landscape, and evolving needs Develop assortment recommendations and identify white space opportunities based on sales performance, market trends, competitive activity, customer feedback, and retailer voids Analyze sales, inventory, and account performance by customer, category, and classification to identify underperforming areas, uncover growth opportunities, and develop strategies to improve assortments, inventory, and account performance Independently lead and participate in customer presentations, line reviews, and showroom appointments, presenting product assortments, new concepts, pricing, and program recommendations, with occasional travel required Prepare for customer meetings and appointments, including inventory lists, presentations, agendas, product and sample organization, and required follow-upPartner closely with Design and Product Development to translate customer needs and market opportunities into compelling product concepts and assortments, including prints, patterns, Pantone colors, and seasonal design direction Provide clear direction throughout product development, including product specifications, functionality, packaging, color, and materials, while managing revisions, approvals, and final submissions Review product samples and provide actionable feedback to ensure quality, functionality, aesthetics, cost targets, and customer expectations are met Negotiate with overseas factories to achieve target product costs and align on minimum order quantities, packaging requirements, and other program details while protecting margin and meeting customer objectives Lead communication and coordination across Sales, Design, Packaging, Product Development, Sourcing, Production, Operations, and overseas factory teams to ensure programs remain on track Manage pricing strategy and evaluate product costing, retail pricing, and margins to support profitable account growth Maintain accurate customer account information, product details, pricing, and program updates, including completion and management of item setup forms, new item paperwork, product specifications, and required customer portal documentation Coordinate product samples and submissions for customer meetings and approvals, including requests, shipments, tracking, and delivery Run and review inventory lists and allocation reports to support account needs, product availability, order planning, and inventory strategy Maintain oversight of purchase orders, inventory, production timelines, shipments, and delivery expectations, partnering with Operations and Production to resolve discrepancies, required changes, and potential delivery issues Proactively identify potential program challenges and customer concerns, develop solutions, and drive issues through resolution while supporting both customer relationships and company objectives Collaborate with senior sales leadership on account planning, sales goals, growth opportunities, and broader customer strategy Mentor and support junior account team members, providing direction, delegating responsibilities, and helping ensure accurate and timely execution of account needs Skills 3-5 years of progressive experience in Account Management, Key Account Management, Sales, Buying/Merchandising, or a related role, preferably within housewares, consumer products, or off-price retail Entrepreneurial, proactive, and self-motivated, with the ability to independently manage accounts, priorities, and deadlines in a fast-paced environment Strong understanding of product development, merchandising, and the retail landscape Proven success independently managing key retail accounts, building strong customer relationships, and identifying opportunities to drive sales and account growth Strong business acumen with experience in product costing, margins, retail pricing, target costs, and profitability Skilled in analyzing sales performance and recognizing strengths, weaknesses, opportunities, and potential risks Demonstrated experience leading multiple projects and product development initiatives simultaneously from concept through customer presentation and execution Strong negotiation skills focused on balancing customer expectations, margin, quality, and business objectives Effective cross-functional leadership and collaboration across Sales, Design, Product Development, Sourcing, Operations, and overseas factory teams to drive projects forward Strong decision-making and problem-solving skills, including anticipating challenges, recommending solutions, and taking ownership through resolution Excellent verbal and written communication skills across customers, senior leadership, internal teams, and external partners Strong presentation and storytelling skills in developing and delivering compelling customer-facing presentations, product assortments, and sales proposals Experience mentoring and supporting junior team members while promoting accountability and best practices across projectsBA/BS degree in Business Administration, Sales, Product Development, Buying/Merchandising, or a related field preferred Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, Canva, and AI tools, with a strong aptitude for adopting new technologies