Retail Store Manager Zolman's Best One Tire and Service – Seeking a full-time Retail Store Manager Locally owned and operated, Zolman Tire, Inc. has serviced the automotive repair, truck repair, and tire needs of customers throughout the Michiana area since 1978. Over the years we have expanded into nine retail locations in Mishawaka, IN, Granger, IN, South Bend, IN, Niles, MI, Portage, MI, and Kalamazoo, MI and five commercial fleet locations in Mishawaka, IN, South Bend, IN, Galesburg, MI, Benton Harbor, MI, and Jackson, MI. All of our locations are proud Best One Tire partners and Bridgestone / Firestone tire dealers. We are seeking a qualified retail manager for a store located in South Bend, IN who values safety and teamwork. The Manager will be responsible for overseeing the daily operations of a retail tire and automotive repair store. This role involves managing staff, ensuring excellent customer service, driving sales, and maintaining inventory. The manager will also be responsible for implementing strategies to improve store performance and profitability. If you are enthusiastic about the tire and auto repair industry, are reliable, want to lead a team, and have a positive attitude please apply! We offer a full benefit package including; weekly pay, employee discounts, medical, dental, vision, 401K/Match, group life insurance, company paid short term disability and life insurance, paid holidays off, paid time off, free and confidential employee assistance program, paid training, employee uniforms, TIA training opportunities, company picnics/events, branded attire, opportunity for growth, and more!
Essential Duties and Responsibilities:
Customer Service: Ensure customer needs are met, complaints are resolved, and service is quick and efficient. Create raving fans with exceptional customer service.
Staff Management: Hire, train, supervise, and coordinate the activities of all store personnel, including service writers and technicians. Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Sales and Inventory: Develop strategies to improve customer service, drive store sales, and increase profitability. Support ongoing sales promotions and motivate staff to achieve sales goals.
Operations: Oversee the day-to-day operations of the store, including opening and closing procedures, cash handling, and maintaining store cleanliness. Operate point of sale system to create work orders and invoice customers in a timely and efficient manner.
Product Knowledge: Maintain current knowledge of changes and additions to product lines, service and sales techniques, and mandated awareness programs.
Financial Management: Ensure that project/department milestones/goals are met and adhere to approved budgets. Handle financial transactions, including counting money, balancing drawers, and making deposits.
Automotive Repair: Supervise and coordinate the activities of all technicians and service writers; assist in selling goods and services to customers; perform any service department function when necessary.
Qualifications
Education: High School Diploma or Equivalent.
Experience:
Typically requires 5 years of experience in a leadership role in the automotive industry. 1-3 years of supervisory experience is preferred.
Skills:
Strong leadership and organizational skills, excellent communication and interpersonal skills, and the ability to use thinking and reasoning to solve problems. This position is ideal for a motivated individual with a passion for the tire industry and automotive repair, and a commitment to providing exceptional customer service. If you have the experience and skills required, we encourage you to apply and join our team.
Essential Functions:- Get results by coaching, counseling, and disciplining employees. Review all estimates and assist with facilitating all sales.
- Maintain current knowledge of changes and additions to our product lines, service and sales techniques and mandated awareness programs
- Create raving fans with exceptional customer service
- Operate point of sale system to create work orders and invoice customers in a timely and efficient manner
- Open and close cash registers, including counting money, balancing drawers, and making deposits
- Inventory and requisition materials and supplies
- Adhere to legal guidelines, policies and procedures, including such things as OSHA requirements, price changes, etc.
- Inspect and monitor work areas, examine tools and equipment, and provide safety training to prevent, detect, and correct unsafe conditions or safety violations
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Other responsibilities as assigned
Requirements
Position Qualifications:- Accountability – Ability to accept responsibility and account for his/her actions.
- Analytical Skills – Ability to use thinking and reasoning to solve a problem
- Communication, Oral – Ability to communicate effectively with others using the spoken word
- Communication, Written – Ability to communicate in writing clearly and concisely
- Customer-Oriented – Ability to take care of the customers' needs while following company procedures
- Friendly – Ability to exhibit a cheerful demeanor to others
- Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace
- Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability
- Problem-Solving – Ability to find a solution for or to deal proactively with work-related problems.
- Resource Management (People & Equipment) – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel
- Safety Awareness – Ability to identify and correct conditions that affect employee safety.
- Team Builder – Ability to convince a group of people to work toward a goal.
- Working under Pressure – Ability to complete assigned tasks under stressful situations.
- Exhibit our Vision, Mission and Core Values:
- Vision: The leading and most trusted provider of tires and services in all our geographic markets.
- Mission: Creating raving fans
- Core Values:
- Commit to the pursuit of perfection
- Live with integrity, character & passion
- Accept the urgency of accountability and the necessity of change
- Posses a servant's attitude
Physical Demands / Work Environment:- Lifting: Passenger & light truck tires or parts (40-80 lbs)
- Standing: For extended periods of time.
- Read: Ticket and perform work listed; write: confirmation and recommendation
- Environment: Work in environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season.
PPE:
Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear)
Skills & Abilities
Education: High school graduate or general education degree (GED)
Experience:
3-5 years' experience in the automotive repair / tire industry preferred 1-3 years' in a leadership role preferred Certifications / Licenses: Valid driver's license: driving record must meet company's insurance requirements Ongoing training is required per company's standards Computer: Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner Send and receive e-mails
