Customer Service Rep (1046) - 121 E University Dr

Job Description: As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with empathy and professionalism.

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
• Assist customers with product information, order processing, and account management
• Identify and escalate complex issues to appropriate departments when necessary
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to ensure consistent, high-quality customer experiences
• Stay updated on company products, services, and policies to provide accurate information
• Participate in ongoing training and development programs to enhance customer service skills
• Contribute to a positive work environment by maintaining a supportive and customer-focused attitude

Physical Requirements: Standing, walking, sitting, lifting, carrying, pushing, climbing, stooping/bending, crouching/squatting, reaching, and hand tasks are all part of this position.