Marketing - Sales Rep

Overview: Scott Flanagan Landscape (scottflanagan.com) is a design-build company specializing in high-end residential landscapes and reliable commercial maintenance. We are hiring a Marketing & Sales, Intake Representative to manage online presence, inbound leads, pre-qualify clients, schedule consultations, and generate commercial accounts. This role starts with structured hours and training, then transitions into a flexible, remote position with strong earning potential. Schedule (First Year) Months 1-2: 12 hrs/week in person [(2) 6-hour sessions /week] in-office (New Lenox). 0 - 8 hours/saturday - in person - client appointments Month 3: 6 hrs/week in person [(2) 3-hour sessions /week] in-office (New Lenox). 6 hrs/week remote 0 - 8 hours/saturday - in person - client appointments Months 4: 3 hrs/week in person [(1) 3-hour sessions /week] in-office. 9 hrs/week remote 0 - 8 hours/saturday - in person - client appointments After Month 4: 0-2 hrs/week in person [(1) 2-hour sessions /every other week] @ coffee shop near job site. 10-12 hrs/week remote 0 - 8 hours/saturday - in person - client appointments

Responsibilities: Manage social media/Google/flyer marketing with in $35,000 annual budget. Track cost per lead and appointment quality. Check answering service messages twice daily (AM & PM) (Mon-Fri). Return all calls/texts Mon-Sat within 18 hours. Log all activity into CRM (no exceptions). Pre-qualify leads and schedule consultations. Balance appointments across sales team. Generate new commercial accounts through cold calling and walk-ins. Maintain pipeline and follow-up with all prospects. After-appointments: update CRM, communicate schedule shifts, manage client expectations. Manage permits from research to approval, coordinating with designer and cities weekly. Compensation Base: $300/week. Piecework: $25/ appointment Commissions: $0 - $6,000 /contract - $1,800 - $45,000 /year Commissions based on contract value and close rate for that day Commission paid out after client makes final payment for completed project

Ideal Candidate: Self-starter, problem-solver, motivated without micromanagement. Organized and detail-driven (logging + reporting non-negotiable). Professional phone and in-person presence. Creative with marketing and outreach. Prior sales/marketing experience is nice but not needed. Why work at Scott Flanagan Landscape? Because this isn't a sales job where you just follow scripts - it's a place to learn, create, and grow into real ownership of your work. We're a high-end landscape design-build firm with over 20 years of exceptional projects and passionate designers who turn clients into lifelong fans. Our success comes from hiring talented people and giving them real freedom to create - not micromanaging them. You'll have support from our design team while managing your own marketing, follow-ups, and appointments. You'll be trusted to make decisions, adjust strategies, and directly impact how our brand grows. We use systems, clear expectations, and real accountability - not micromanagement - so your results speak for themselves. Sales, Intake & Marketing Representative - SOP Pack Inbound & Intake (Residential) Check answering service messages 2x daily : Between 8:00 a.m. and 12:00 p.m. Between 3:00 p.m. and 6:00 p.m. Log all calls, texts, voicemails, and new leads in the CRM and Sales Action Form. No exceptions. After entering a new lead: send immediate text confirming we received their message, outlining callback windows. Return all calls/texts Mon-Sat within 18 hours. Appointment Scheduling Salesperson schedules all client appointments (not just first consultation). Salesperson must call all qualified leads to confirm they’re serious, educated buyers. If not, they must educate them before scheduling. Salesperson learns this through attending multiple appointments first. Commissions are tied to both contract value and weekend close rate: Under 33% close = poor lead follow-up 33-66% = standard performance Over 66% = exceptional qualification and pre-selling Higher close rates earn higher commissions, reflecting stronger lead quality and sales preparation. First appointments If the lead is qualified, schedule the appointment. Check yellow calendar slots for Scott or Doug and match the lead to the best fit based on what you’ve learned from attending their appointments. Once a time is confirmed, create the calendar entry and verify the client’s name, address, and phone number. After scheduling: Send a confirmation text. Move the client from “Leads” to “Appointments” in the CRM. Add their contact to SFL Google Voice, 815-50-PATIO, and 815-88-POOLS contacts. Target: 2-4 quality appointments per week per salesperson, ≥33% close rate. After sale is made, text client available appointments > 5 weeks out (may be adjusted in relation to install date) Once client chooses a date: duplicate the first appointment entry and update date/description so client details (name, address, phone) carry forward. Maintain all new leads in CRM. Reactivate at least 5 stale/dead leads weekly. Ensure no active lead sits >7 days without a next action logged. Provide weekly reports: activities, appointments, stuck items. Starting Fall: 25+ commercial calls logged per week. Log decision‑maker names, renewal dates, and outcomes in CRM. Schedule meetings for you and Scott to present proposals. Follow up and assist in renewals. Every other week: check Pipes tab for sold jobs + calendar for job shifts. Adjust installation dates at least monthly. Info collected from scott at bi weekly meeting If schedule shifts significantly: proactively call client before they call us. Enter all data from sold contracts into CRM — ensure all columns populated. Responsible for communicating schedule changes to clients Confirm permit requirements with the city for each project before submission. Coordinate with the designer via text to collect all drawings and documents needed. Submit permits online or in person and record submission dates in CRM. Check in weekly with each city: Review portal and email for status. Call if no response after one week. Visit in person if calls go unanswered. Save approved permits to project files and notify project manager. Update client weekly on status of their permit via text Marketing Tasks Work within $35,000 annual budget. Manage Facebook/Google Ads, flyers, other campaigns. Track cost per lead and adjust methods based on results. Create Reports Present to Scott Brainstorm and execute creative marketing campaigns. All work is tracked through a Google Form that must be completed whenever any task is performed. Each entry represents "credit" toward the weekly salary and documents time spent on specific actions. Form submissions feed into a spreadsheet that is analyzed by AI to generate weekly scorecards measuring productivity, accuracy, and accountability. Every item in this SOP includes a credit value showing how each task contributes to tracked work time. Check answering service messages = 15 min Phone call = 10 min Voicemail = 2 min Text = 1 min Check e-mail = 10 min e-mail = 10 min CRM entry per contact = 90 sec Contact entry = 90 sec Calendar entry = 90 sec Pipeline Report = 20 min Confirm permit requirements = 30 min Submit permits = 10 min Review permit portal = 10 min Visit to building department = 1 hour you are responsible to log start and end times for all add generation and publishing add performance report = 15 min