Rehab Office Assistant - Outpatient Rehabilitation - Monclova Office Building

Essential Job Functions: Manages front office flow by checking patients in/out and collaborating with other staff and providers - Maintains current knowledge of all insurance companies and billing information to obtain accurate demographics, financial and clinical information and signatures from patients or (POA) as determined by Mercy Health, Medicare, state and federal guidelines - Schedules and registers patients within the hospital system, Carepath/EPIC, both pre-registration and registration process - Responsible for obtaining authenticated Physician order, verifying demographics, insurance information with eligibility and medical necessity for Physical therapy, Occupational Therapy and Speech Therapy - Verifies and documents accurately insurance coverage and patient responsibility as well as educate patient on information obtained from Insurance verification with follow up on discrepancies, able to help therapists and patients with tracking insurance authorization and benefit information - Responsible to run Cost Estimator and collect point of service (POS) collection as appropriate. Also, collecting retail payment and maintaining accurate accounting transactions on all POS collections - Assists with rehab diagnosis coding and obtaining medical diagnosis from physician office - Performs daily charge audits to ensure accuracy of charges - Ensures daily monitoring and maintenance of all assigned departmental work queues - Balances cash, prepares deposits and records all transactions accurately and on assigned time frames. - Demonstrates standards of excellence of care in all interactions for both internal and external customers. This includes phone triage, calls to appropriate staff or departments, conducting appointment reminder confirmation calls and problem solving through critical thinking - Prepares charts for delivery to medical records after discharge This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable

Minimum Education: High School Diploma or GED Preferred Education: 2 Year/ Associates Degree Licensure/Certification Preferred: ICD 10, CPT, medical terminology Minimum Qualifications Minimum Years and Type of Experience: Minimum 2 years of office experienced with insurance in medical office setting Other Knowledge, Skills and Abilities Required: Keyboard and computer skills, high level of interpersonal skills, multitasking ability, organizational skills Other Knowledge, Skills and Abilities Preferred: Insurance and medical terminology Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.