Start Your Career at Tri-State & Join Our Team! Since 1992, Tri-State Water, Power & Air has helped families improve their quality of life with cutting edge products and excellent customer service. With locations across the Mid-South, Tri-State offers a variety of services to our customers! Our teams provide sales, installation, and service on some of the industry’s best products, including whole home stand-by generators, safe room shelters, traditional and tankless water heaters. We continue to expand our offerings in professional home services, like plumbing and HVAC.
We are growing rapidly and need exceptional individuals to join our team. If you have a passion for customer service and a commitment to excellence, we’d like to hear from you.
Team members enjoy benefits including paid vacations, paid holidays, personal days, health, dental and disability insurance, and a 401k plan.
If you are looking for a high performing team with an exciting future, you’ve come to the right place.
- Tri-State is an equal opportunity employer and requires a background check as a contingency of employment.
Position: Customer Service Representative
Location: Cape Girardeau, MO
Job Id:
599
# of Openings: 1
Customer Service Representative
Location:
Cape Girardeau, MO
Tri-State Water, Power & Air is growing and looking for a Customer Service Representative to join our team! In this role, you’ll primarily assist customers over the phone—answering questions, scheduling service or maintenance appointments, and ensuring a great experience every time.
Responsibilities:
Provide friendly, professional support to existing Tri-State customers via inbound and outbound phone calls
Schedule service and maintenance appointments efficiently and accurately
Follow up with customers to ensure appointments are completed and their needs are met
Document interactions in company systems with attention to detail
Collaborate with internal departments to ensure excellent service delivery
Help maintain a positive and productive work environment
What We’re Looking ForFriendly, dependable, and professional phone presence
Great communication and conversation skills
Ability to multitask and work in a fast-paced environment
Schedule flexibility and the ability to work an assigned 8-hour shift during business hours (every other Saturday required)
Previous customer service experience is a plus
What We Offer:
Competitive hourly pay
Paid training and ongoing development
Medical, Dental, Vision, and Life Insurance
Paid time off (vacation, holidays, and sick days)
Short-Term Disability
Performance‑based rewards and incentives
Hours of Operation Monday – Friday: 8AM – 6PM
Saturday: 8 AM – 2 PM (every other Saturday required)
About Us:
Tri‑State is a leader in home services across the region, offering products like water treatment systems, whole-home generators, and a variety of other residential services. Our customer service team is the heart of our business—dedicated to making life better one interaction at a time.
Tri-State Water, Power, & Air is an Equal Opportunity Employer. All candidates must pass a comprehensive pre-employment screening upon hire, including a review of criminal history.
