Memory Lanes Lead Bowling Center Attendant

Bowling Center LeadThe Bowling Center Lead provides front-line customer service and operational support at Memory Lanes. This position serves as the primary staff member at the front desk, responsible for assisting guests with reservations, lane assignments, shoe rentals, payments, and inquiries, while also addressing minor lane or equipment issues such as stuck balls or simple pinsetter resets. The Lead ensures smooth day-to-day guest service and supports the Bowling Center Manager and Operations Coordinator in maintaining a clean, safe, and welcoming environment. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Greet patrons, assign lanes, process reservations, issue shoes, and answer questions in a friendly and professional manner. Provide excellent customer service by assisting with inquires, resolving issues when possible, and escalating concerns to supervisors when necessary. Operate point-of-sale systems, handle cash, process payments, and issue receipts; balance daily reports as required. Address and resolve minor mechanical issues such as clearing stuck balls or resetting simple pin jams; promptly notify the Maintenance Supervisor of major issues. Maintain cleanliness and organization of the front desk, lobby, and immediate lane areas. Communicate and coordinate with the Operations Coordinator for party and rental reservations. Assist with daily facility opening and closing procedures. Enforce safety, facility, and bowling rules in a courteous but firm manner. Assist with program, league, or event check-ins as directed. Perform light custodial or set-up duties as needed, including restocking supplies, cleaning spills, or preparing tables and chairs for rentals. Stay current on facility schedules, memos, and procedures to ensure accurate information is provided to guests. Maintain First Aid, CPR, and AED certifications and respond in emergencies as trained. Work special events, tournaments, or promotional opportunities, including evenings, weekends, and holidays. Perform other duties as assigned. Work is performed in accordance with departmental policies, cash-handling procedures, safety protocols, and bowling operations guidelines. Independent judgment is required when responding to customer issues or minor equipment malfunctions. The position requires balancing customer service, cash-handling, and operational responsibilities in a high-traffic recreational environment. The ability to resolve immediate issues, such as lane malfunctions or guest complaints, contributes to the complexity of the role. Work involves frequent standing, walking, bending, and lifting up to 25 pounds. The position requires use of hands for computer entry, equipment resets, and shoe handling. May require bending or kneeling to clear bowling ball or pin jams. Work is performed primarily in a bowling facility environment with exposure to noise, cleaning chemicals, and customer activity. The position may require work during peak, high-volume periods and includes evenings, weekends, and holidays. The work is typically performed in an office, open lobby, kitchen, or outdoors where the employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, contagious or infectious diseases, irritating chemicals, and cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.