Office Coordinator

Essential Duties And Responsibilities: Sales Support Assist the sales team with quotations, order entry, invoicing, and customer follow-ups. Respond to customer inquiries regarding products, pricing, availability, and lead times. Maintain customer records, pricing, and sales documentation in internal systems. Support upselling and cross-selling opportunities for parts and service. Sales order management, enter sales orders as quote, provide order status, scheduled ship date, actual ship date, purchase order (PO) number, proof of delivery, etc. Manage inventory receipts and shipments in computer system and participate in physical inventory, including reconciliation. Order and track inventory of sales literature. Maintain the accuracy of all customer contacts and email lists. Manage and schedule all Operational Maintenance (OM) agreements. Service Coordination Schedule service appointments and coordinate technician workloads. Communicate service timelines, updates, and completion status to customers. Prepare work orders and ensure accurate documentation. Monitor time worked by all Battery Technicians and ensure their time worked is applied properly to work orders and to timesheets to ensure accuracy for payroll. Responsible for invoicing customers once work orders have been completed. Liaise between customers, technicians, and management to resolve service issues. Parts Coordination Process parts orders, including sourcing, pricing, and order fulfillment. Maintain accurate parts inventory records and coordinate stock replenishment. Work with suppliers and logistics providers to track shipments and deliveries. Ensure correct parts are issued for service jobs and customer orders. Customer Service & Administration Provide professional and timely customer support via phone, email, and in person. Resolve customer concerns and escalate issues when necessary. Maintain accurate records, reports, and filing systems. Ensure compliance with company policies and procedures. Accept new duties and responsibilities as assigned by Management. Required Skills And Abilities High attention to detail will be essential for success in this role. Excellent organizational skills. Ability to assess a situation and independently take action to address it. Excellent written and verbal communication skills are crucial for working with all individuals in organization both internally and externally. Ability to organize, multi-task, and meet deadlines. Ability to communicate effectively with management, employees, vendors, and customers. Ability to work under pressure, shift priorities in a changing environment, and self-direct with good business judgements. Accurate and efficient data entry skills. Possess exceptional problem solving and critical-thinking skills. Ability to work autonomously as well as work in a team environment. Ability to work in a fast-paced environment.

Education And Experience: Bachelor's or Associate's Degree in Business Administration or equivalent combination of education and work experience preferred. 2+ years of experience working in sales; material handling/industrial sales experience is a plus.

Employee Benefits Include: Full benefits package, including Medical, Dental and Vision insurance. Company paid Rx Safety Glasses. Generous Paid Time Off. Paid Holidays. 401(k) retirement plan and Employer Match. Wellness Program that offers the opportunity to earn a medical insurance discount. Company Paid Short- Term and Long-Term Disability. To take that next step in your career, and have an opportunity for additional growth, you will want to join our dynamic team. Fairchild Equipment, Inc. is recognized as the fastest growing company of its kind in the Midwest! Fairchild Equipment, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.