Ecommerce Specialist

Company: JD Watches

Location: New York, NY

Job Type: Full-Time

Salary: $100,000 Annually

Sales & Customer Engagement: Respond promptly and professionally to marketplace inquiries, offers, and customer questions. Actively negotiate and close sales while maintaining profitability. Follow up with prospective buyers to convert inquiries into completed transactions. Collaborate with the showroom sales team to coordinate inventory, pricing, and customer opportunities. Build strong customer relationships that encourage repeat purchases.

Organization & Operational Excellence: Maintain accurate and organized marketplace listings, inventory records, pricing, and order information. Ensure inventory is properly synchronized across all selling platforms to prevent overselling and listing discrepancies. Oversee marketplace orders from purchase through fulfillment, working closely with the shipping and operations teams. Monitor marketplace account health, seller ratings, returns, disputes, and compliance requirements. Maintain detailed records of sales activity, pending transactions, customer communications, and outstanding tasks. Identify inefficiencies and implement processes that improve accuracy, organization, and productivity.

Reporting & Performance: Provide weekly sales reports for each marketplace, including revenue, transactions, conversion rates, and performance against targets. Establish and monitor key performance indicators (KPIs).Identify underperforming listings and develop strategies to improve results. Present recommendations to management for increasing revenue and improving marketplace operations. Take accountability for achieving measurable sales growth.

Qualifications: Minimum 3–5 years of experience in e-commerce, online marketplace management, or digital sales. Proven track record of generating revenue and growing sales across online marketplaces. Hands-on experience with platforms such as eBay, Walmart Marketplace, Chrono24, TikTok Shop, or similar channels. Experience in luxury watches, jewelry, or other high-value merchandise strongly preferred. Strong sales and negotiation skills, with the ability to convert inquiries into purchases. Exceptional organizational skills and attention to detail. Experience managing product listings, inventory systems, and order fulfillment. Proficiency in Microsoft Excel, Shopify, and e-commerce reporting tools. Ability to work independently, manage multiple priorities, and consistently meet deadlines. Strong written and verbal communication skills. Comfortable working in a fast-paced, sales-focused environment.

What Success Looks Like: At JD Watches, success in this position will be measured by sales results, marketplace growth, and operational organization. The ideal candidate will: Consistently generate sales and achieve established revenue targets. Increase sales volume and visibility across all assigned marketplaces. Maintain accurate, up-to-date, and professionally presented listings. Ensure prompt customer responses and consistent follow-up on sales opportunities. Keep marketplace operations organized, efficient, and compliant. Demonstrate initiative by identifying and executing new revenue-generating opportunities. Provide management with clear, accurate, and timely performance reporting.

Compensation: Annual Base Salary: $100,000 This position offers the opportunity to take ownership of JD Watches' growing e-commerce sales channels and play a significant role in the company's continued expansion.