SA-1 System Administrator Level 1

Job Description: Job Description1 Accord Consulting, LLC is a growing information and technology business founded on the basic principle of delivering customer mission success, while providing flexibility to maintain a work life balance. We hire the best, most driven, and talented people to help us support all our customers. With certified experts consulting our clients, we can address the customer’s mission. SA-1 System Administrator Level 1Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, implementing operating systems enhancements to improve reliability and performance. Provide support for implementation, troubleshooting and maintenance of IT systems Manage the daily activities of configuration and operation of IT systemsProvide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems Provide assistance to users in accessing and using IT systemsProvide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts. Provide configuration management, implementation, and sustainment of compliance with applicable system security controls. Perform periodic vulnerability scans of systemsProvide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Implement IAVA security patches and insure patch status is recorded in appropriate systems of record. Provide support for the escalation and communication of status to agency management and internal customers Optimize system operations and resource utilization, and perform system capacity analysis and planning