Account Administrator

JOB DESCRIPTION: The Account Administrator processes payroll deducted premiums received from employer groups/clients and remits to corresponding insurance carriers within mandated contractual deadlines; and notes when over or underpayments have been made and investigates causes, resolving as needed. The Account Administrator builds a relationship with the client’s payroll department and serves as an administrative liaison for client and insurance carrier. This position works on regularly scheduled tasks under some supervision with access to resources to which issues may be escalated. Additional duties and responsibilities may be assigned or reassigned to this job at any time. RESPONSIBILITIESAccount Reconciliation: Learn and become proficient using internal premium accounting software. Run Daily Account Balance report. Balance debit and credit transactions Research & resolve when out of balance Escalate complex issues to Team Lead or Management Review and process payroll deductions and resolve discrepancies. Upload and download reports and premium deduction for processing. Group Payroll Deductions: Work with internal departments (Customer Service & New Business) to make corrections prior to submitting additions, terminations, and change reports to clients. Send discrepancy report to clients after account reconciliation. Work with clients to resolve deduction discrepancies in a timely manner. Carrier Integrity: Process carrier payments, cancellations, terminations, premium corrections, refunds Research and Reporting: Work/Reconcile group reports weekly or monthly to standards defined by management as assigned. Generate, review, and send monthly carrier payment detail reports. Audit carrier invoices when requested. Communication and Customer Service: Respond timely to internal and external emails and phone calls May require extensive research for resolution. Team Awareness: Contribute to the success of the team by assisting with procedure development, testing, and cross training with other roles in the group.

JOB QUALIFICATIONS: Microsoft Office proficiency, required with strong focus in Excel. Must be able to prioritize and effectively manage multiple priorities under deadlines without losing accuracy. Excellent oral and written communication skills to effectively relay information to coworkers and external clients, insurance carriers, and vendors. Must be well-organized and detail-oriented while adhering to scheduled duties and deadlines. Critical thinking and keen problem-solving skills, with the ability to recognize anomalies from reports and anticipate potential issues that may result. Team player with the ability to get along with others at all levels of the company, with good listening skills and professional behavior. Punctuality, reliability, and consideration for team, and how your role affects the group.

EDUCATION AND EXPERIENCE: Business/Accounting certificates, associate degree or higher in Business, Accounting, or related field. College credit hours required, or High School degree with comparable experience. Verifiable experience using basic accounting concepts, such as debits and credits; payables and receivables.1-3 years in customer-facing environment, insurance industry preferred. ESSENTIAL PHYSICAL AND MENTAL FUNCTIONS:Typical office environment and equipment, computers, phones, standard Office software The job requires sitting at a desk and extensive daily use of the telephone, computer keyboard, mouse and visual monitor in an on-site team office environment. The noise level is low to moderate. The ability to stay on task with interruptions from email and phone calls is necessary. The ability to work on multiple projects while competing and changing priorities is necessary. Patience, sensitivity, and grace under pressure are needed when resolving client and employee issues.