Product Quality Engineer

Job TitleRepresent "Voice of the Customer" within the Assembly Plant Support external quality Key Performance Indicators (KPI) management for achieving targets, driving improvement/corrective actions and escalationReview warranty/Customer Quality Insight (CQI) claims daily, maintain issue stratification and maintain the portion of Warranty Wall responsible for their area. Resolution of systemic/chronic or major quality issues (Top Warranty, Recalls, Rapid Service Update (RSU), Customer Satisfaction Notice (CSN)) Lead improvement activities in vehicle quality by addressing nonconformity to product quality targets (SCA, VLO, BSR, and TDF performance driven to assigned targets) Support Corporate Quality objectives/deliverables and communicate requirements to all groups involved to ensure goals are achieved. Collaborate and lead internal and external resources to achieve project/program timing. Lead teams to identify issues/risks associated with product designs, processes and applications by utilizing FMEA's and other risk assessment tools. Collaborate with Process Quality, Plant PIM/PRM, PPS / Process Engineers to ensure that control plans are implemented and maintained (i.e. Driven by Standards, Process Flow, PFMEA, Control Plans requirements, AM/PM Schedules, measurement/visibility) Partner with Process Quality team to properly map issues/defects within PFS/MCV to ensure vehicles with defects will not escape the plant and defects are identified, measured (trends) and issues are attacked. Support the plant on complex issues from Final, Rolls, BSR, CPA/CTVV (Vehicle Center). Protect product design intent and function while assisting with identification and solutions of manufacturing constraints. Empowered to escalate product related issues including: stopping the line and executing yard holds/PRIs where needed. Ensure adherence to all associated standards for proper handling and installation of related components Manage the implementation of Product/Process Changes through Risk Assessment and station readiness process (PERs, IAAs, CNs and Station Change Management) Perform critical Yard Hold/Product Related Issue (PRI) activities to ensure vehicle quality, mitigation of risks and prompt release of units Support Quality & Customer Safety Pillar by leading resolution of Quality issues Well versed in both Microsoft and Google applications. Ability to perform data analysis to identify top issues, summarize trends, distinctions, and effectiveness of corrective actions and continuous improvement activities. Effective presentation/public speaking skills (comfortable presenting to all levels of the organization from hourly employees to senior management). Experience with problem solving tools. Able to demonstrate both coaching and teaching. Self-motivated and directed. Ability to thrive in a high intensity environment while working on multiple projects. A passion for spending time on the shop floor and fully understanding the build process from a 4M1D standpoint (man, method, machine, material, and design).