Customer Support & Quotes Coordinator
xico lightingWoburn, MA
Customer Support & Quotes Coordinator
xico lightingWoburn, MASenior L5
Lighting TechniciansSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific ProductsSales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
Residential Electric Lighting Fixture ManufacturingCommercial, Industrial, and Institutional Electric Lighting Fixture ManufacturingElectric Lamp Bulb and Other Lighting Equipment Manufacturing
APPLY NOWCustomer Support & Quotes Coordinator Xico Lighting Architectural Lighting Manufacturer Woburn, MARole Overview Xico Lighting is hiring a Customer Support & Quotes Coordinator to support our architectural sales agents by preparing accurate quotations and maintaining clean Salesforce records. This is an execution-focused, process-driven role. The primary responsibility is to convert incoming agent requests into structured opportunities and quotations using established pricing tools and scripts. The ideal candidate is detail-oriented, organized, and comfortable working within defined systems and workflows.
Core Responsibilities: Quotation Processing:
- Receive quote requests from sales agents via email.
- Create opportunities in Salesforce.
- Build quotations using approved price books and pricing scripts.
- Select correct product codes, configurations, and quantities.
- Review for accuracy before release.
- Send completed quotations back to agents in a timely manner.
- Salesforce & Data Management:
- Maintain clean and complete opportunity records.
- Ensure documentation is properly attached and organized.
- Follow internal naming and tracking conventions.
- Customer & Agent Support:
- Respond to basic product or order status inquiries.
- Coordinate with engineering, production, or customer support when technical clarification is required.
- Relay accurate information back to agents.
- Order & Administrative Support:
- Assist with order entry when required.
- Support general office administrative tasks.
- Help maintain quoting templates and internal documentation.
- Success Measures:
- High accuracy in product codes and pricing.
- Consistent turnaround time on quotes.
- Clean and reliable Salesforce data.
- Minimal quoting corrections or rework.
- Responsive and professional communication with agents.
Ideal Candidate Profile:
- 13 years of experience in administrative, inside sales support, or order processing roles.
- Strong attention to detail and data accuracy.
- Comfortable working in CRM systems (Salesforce experience preferred).Organized and able to manage a steady volume of repetitive tasks.
- Clear written communication skills.
- Experience in lighting, electrical products, or construction is a plus but not required.
- This Role Is a Good Fit If You:
- Prefer structured work with defined processes.
- Take pride in accuracy.
- Like keeping systems organized.
- Work well behind the scenes supporting a larger team.
- Are comfortable asking questions when information is missing.
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Level
Senior L5
Location
Woburn, MA
Occupation
Lighting Technicians
Industry
Residential Electric Lighting Fixture Manufacturing
Posted
6 days ago