THE OPPORTUNITY:
This is not an account-management role. We are looking for a true new-business seller—someone who likes opening doors, earning the meeting, building the relationship, shaping the solution, and closing the deal. Rely Services is growing its U.S. client base and is looking for a Sales Director who can turn opportunity into revenue. You will have the freedom to develop relationships across BPO and consultative service markets while partnering directly with leadership and operations to build solutions clients can actually use. COMPENSATION & EARNING OPPORTUNITY
Base Salary: $60,000–$70,000 annually
Commission: Performance-based commission in addition to base salary
Total Earning Potential: Approximately $110,000–$180,000 annually based on sales performance Annual New-Business Target: Approximately $2 million at target performance Commission opportunities are expected to fall within an approximately 6%–10% range depending on the applicable sales and commission structure. Final commission terms, qualifying revenue, payment timing, and incentive provisions will be governed by the company's sales compensation plan. WHAT YOU’LL OWNCreate new revenue. Build a qualified pipeline and convert prospects into new Rely clients. Hunt for opportunity. Prospect through calls, email, LinkedIn, networking, referrals, industry relationships, events, and other effective channels. Get to the decision-maker. Develop relationships with executives, business owners, and leaders who can move an opportunity forward. Sell consultatively. Understand the client's problem first, then work with Rely leadership and operations to shape the right solution. Own the sales cycle. Take opportunities from first conversation through discovery, proposal, negotiation, and close. Know your numbers. Keep the CRM current, maintain a credible forecast, and know what is moving, what is stuck, and what needs attention. Bring the market back to us. Share what you are hearing about client needs, pricing, competitors, and emerging opportunities. Travel when the opportunity calls for it. Travel approximately 10–30% annually for prospect meetings, client visits, conferences, industry events, networking, and other business-development needs. Be visible in the market. Attend industry events, conferences, networking opportunities, client meetings, and other business-development activities that create relationships and new sales opportunities. Work both inbound and outbound opportunities. Respond quickly to qualified inbound interest while maintaining consistent outbound prospecting through calls, email, LinkedIn, referrals, networking, and targeted account outreach. Think beyond the standard sales playbook. Bring a creative, entrepreneurial approach to business development. Look for unconventional ways to open doors, create conversations, build partnerships, and turn business challenges into revenue opportunities. Find the business case. Identify opportunities where Rely can help prospective clients improve efficiency, reduce operating costs, optimize working capital or cash flow, strengthen processes, or scale more effectively—and translate those opportunities into a compelling commercial solution. Get beyond the gatekeeper. Build direct relationships with the people who make the decision, including CEOs, CFOs, business owners, senior executives, and, when appropriate, boards of directors and other key stakeholders. Own the executive presentation. Develop and deliver persuasive presentations, proposals, business cases, and solution discussions that clearly connect a client's business problem to Rely's capabilities and measurable value. WHERE YOU CAN SELLBPO experience is a key requirement for this role. We are looking for someone who understands how outsourced and consultative service solutions are built, positioned, and sold—not simply someone with general sales experience. Experience in healthcare/RCM, IT services, insurance solutions, professional services, or related complex service environments is especially valuable when paired with a strong BPO background.
WHAT WE’RE LOOKING FOR:
A proven hunter with demonstrated success generating and closing net-new B2B business. Experience building a pipeline rather than relying only on inbound leads or existing accounts. Confidence speaking with executives and senior business decision-makers. Strong discovery, presentation, negotiation, and closing skills. The ability to understand a client's business challenge and connect it to a practical solution. Disciplined follow-up, CRM management, forecasting, and personal accountability. Approximately 7+ years of progressive B2B sales or business-development experience preferred. Bachelor's degree preferred; equivalent relevant professional experience will be considered. Strong BPO sales experience with a clear understanding of outsourced service models, solution development, and complex B2B selling. A creative, entrepreneurial sales mindset—the ability to see opportunities others miss and develop a business case rather than simply pitch a standard service. Demonstrated ability to navigate organizations, move beyond gatekeepers, and establish credibility with CEOs, CFOs, owners, senior executives, boards, and other decision-makers. Strong executive presentation skills, including the ability to present business cases, proposals, solutions, and financial or operational value to senior leadership. The person who will thrive here is curious, commercially minded, persistent, and creative. They do not wait for a perfect lead list or stop at the first 'no.' They research the business, understand where value can be created, find the right decision-maker, earn the conversation, and build a solution worth buying. PLAYER-COACH LEADERSHIPLead from the front. This is a hands-on sales leadership role. The Sales Director is expected to prospect, call, present, negotiate, and close—not simply assign work to others. Develop U.S. and India sales talent. Train, coach, and support onshore and offshore team members on prospecting, qualification, messaging, executive outreach, CRM discipline, presentations, follow-up, and closing practices. Communicate across onshore and offshore teams. Work professionally and effectively across U.S. and India teams, adapting communication and coaching while maintaining clear expectations, accountability, and follow-through. Create the playbook. Help develop repeatable sales messaging, call approaches, prospecting sequences, objection handling, presentation standards, and best practices the broader team can use. Coach through the work. Review calls, outreach, pipeline quality, proposals, and deal strategy with team members and provide practical coaching that improves results. HIGH-OUTPUT PROSPECTING & MARKET PRESENCEPick up the phone. Be comfortable with high-volume outbound activity, including up to 100–200 targeted outbound calls/touches per day during dedicated prospecting periods when business needs require it. Use LinkedIn strategically. Source and research target companies and decision-makers through LinkedIn and other prospecting tools, build targeted lists, and create thoughtful outreach that earns responses. Work inbound and outbound. Move quickly on qualified inbound opportunities while continuously creating new pipeline through outbound prospecting. Show up where buyers are. Attend conferences, trade shows, networking events, client meetings, and other industry opportunities to build relationships and create new business. Present like an executive. Confidently develop and deliver presentations, proposals, business cases, and solution discussions to CEOs, CFOs, owners, boards, and senior leadership teams. Create opportunity instead of waiting for it. Research businesses, identify operational and financial pain points, and develop creative approaches to start conversations even when no formal opportunity has been presented. SALES PERFORMANCE SCORECARDAnnual New-Business Sales: Approximately $2 million+ at target performance. New Logos: Target approximately 12–24 new client wins annually, averaging 1–2 per month over the year, subject to deal size and sales-cycle timing. Qualified Pipeline: Build toward and maintain approximately 3x–4x annual target coverage ($6M–$8M) after ramp-up. Executive Meetings: Target approximately 8–12 qualified executive-level prospect meetings per month. Proposals / Solution Presentations: Target approximately 3–5 meaningful proposals, business cases, or solution presentations per month. Prospecting: Maintain consistent high-output inbound and outbound activity, including dedicated high-volume call/outreach blocks when needed. Forecast & CRM: Maintain current opportunity data, credible next steps, and reliable weekly forecasting. Team Development: Demonstrate measurable improvement in the prospecting, qualification, presentation, pipeline, and follow-up capabilities of supported U.S. and India team members. YOUR FIRST 90 DAYSFirst 30 Days — Learn Rely's BPO capabilities, target markets, sales process, and current pipeline; develop an initial list of approximately 75–100 priority target accounts; begin executive-level outreach. By 60 Days — Establish a consistent prospecting rhythm; conduct qualified executive conversations; advance initial proposals/solution discussions; and build toward approximately $1M+ in developing qualified pipeline. By 90 Days — Demonstrate measurable pipeline growth toward approximately $2M+ in qualified opportunities, establish multiple later-stage opportunities, and create a credible path toward the annual $2M+ sales target. Early new-logo wins are expected where sales-cycle timing permits. WHAT WINNING LOOKS LIKEA healthy, qualified pipeline with clear next steps. Consistent new-client conversations and proposals. New logos and new revenue—not activity for activity's sake. Approximately $2 million in annual new-business sales at target performance. Reliable forecasting, disciplined follow-through, and strong internal partnership. ABOUT RELY SERVICESFounded in 1997, Rely Services is a Business Process Outsourcing (BPO) and professional services organization. We partner with clients to build scalable solutions that improve operations, support growth, and solve real business challenges. BENEFITS401(k) | Health Insurance |Dental Insurance | Vision Insurance | Paid Time OffTravel: Approximately 10–30% annually, based on client and business-development needs.
Work Location: Hybrid in Schaumburg, Illinois
