Technical Service Engineer (North America)

Medical, Dental, Vision After Sales Philadelphia, Northern California Fully Remote Technical Service Engineer (North America) At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby. Vitrolife Group is seeking an experienced Technical Service Engineer based in the Northeastern United States, preferably Pennsylvania, to join our team. In this role, you will be responsible for the installation, maintenance, troubleshooting, and repair of advanced fertility laboratory equipment while providing exceptional technical support to customers throughout North America. You will serve as a trusted technical partner, ensuring equipment performance, reliability, and customer satisfaction. This is a full-time position with nights and weekends available for on call rotation with the other service team members.

Install capital equipment at customer sites according to specifications Troubleshoot and repair Vitrolife Group capital equipment, both remotely and onsite Provide timely and professional technical support to customers and internal teams Document service activities and maintain accurate records Collaborate with cross-functional teams to resolve complex technical issues Maintain a high level of customer satisfaction through proactive communication Travel extensively (minimum 80%) to support installations, service calls, and training

Experience Minimum: 1–2 years in a technical or engineering role

Technical Repair Experience Hands-on experience with hardware assembly and software configuration Familiarity with IT troubleshooting, networking, and system integration Experience in electronic or pneumatic systems preferred Knowledge, Skills, And Abilities Strong understanding of electromechanical systems, including pnemation Advanced PC knowledge: hardware assembly, software setup, and networking Skilled in diagnosing and resolving technical issues across IT and lab equipment Professional appearance and communication in customer-facing settings Organized, logical, and detail-oriented approach to problem-solving Ability to follow protocols and ask clarifying questions when needed Comfortable working independently and managing extensive travel schedules

401(k) with Employer Match Medical, Dental, Vision IVF Coverage to support family building needs GAP Insurance Basic Life and AD&D Coverage Short- and Long-Term Disability Optional AFLAC Supplemental Policies Employee Assistance Program (EAP) Flexible Spending & Health Savings Account An offer of employment is contingent on the successful passing of a background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment. We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm. Department After Sales Locations Philadelphia, Northern California Remote status Fully Remote Salary $85,000 - $95,000/year Employment type Full-time Contact Andrea Goodison Human Resources Director, North America About Vitrolife Group Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We are supporting our customers by improving their clinical practice and the outcome of the patient’s fertility treatment. Currently, we are approximately 1,100 people worldwide, headquartered in Gothenburg, Sweden. Vitrolife Group’s products and services are available in more than 125 countries, through our own presence in more than 25 countries and a network of distributors. We are a sustainable market leader and aim to be the preferred partner to the IVF-clinics by providing superior products and services with the vision to enable people to fulfill the dream of having a healthy baby. The Vitrolife AB (publ) share is listed on the Nasdaq Stockholm.