Program Clinician / Victim Advocate

Title: Program Clinician / Victim Advocate

Salary: $70,000 – $76,000 / year plus benefits

Reports to: Program Director

Status: Full-Time, Exempt

Position Summary: The Program Clinician / Victim Advocate will provide comprehensive, holistic, and culturally competent support services to AAPI victims of crime and their families in San Francisco. This role delivers a full range of services, including assistance with victim compensation claims, crisis intervention, regular follow-up and check-ins, and referrals to community-based organizations and government agencies. The advocate will conduct culturally sensitive support groups, facilitate community workshops, and lead cross-cultural training initiatives that promote healing and foster racial solidarity. Attendance at community-based events will support outreach efforts and strengthen relationships with partners. Bilingual proficiency (Cantonese and/or Mandarin and English) is required to effectively communicate with clients and partners. Core Initiatives Coordinated wraparound support for AAPI victims and survivors of crime Development of a comprehensive community safety infrastructure Targeted outreach and incident response in Chinatown and high-need districts Restorative justice programs to foster racial solidarity and healing

Duties and Responsibilities: Serve as a case manager and advocate for AAPI victims of crime to ensure needs are assessed, addressed, and supported throughout the healing process. Conduct comprehensive needs assessments and develop individualized service plans to guide clients through recovery, ensuring access to appropriate services and resources. Track client progress toward service goals, follow up on referrals, and provide continued guidance for long-term stability and recovery. Assist clients with applications and required documentation, including medical expense reimbursements, government benefits, lost income claims, and mental health services. Provide crisis intervention and emergency support by conducting risk and safety assessments and facilitating referrals to legal services, law enforcement, and culturally appropriate resources. Maintain regular contact with clients through home visits, phone check-ins, and follow-up meetings to provide emotional support and monitor needs. Develop and facilitate culturally responsive support groups, storytelling groups, and personal safety workshops in Chinese and English. Engage in community outreach, staff training, meetings, public forums, and local events to strengthen partnerships and awareness of victim services. Coordinate events, campaigns, and projects promoting violence prevention, crisis intervention, and long-term safety within the AAPI community. Collaborate with CYC programs and external providers to ensure coordinated support; build relationships with law enforcement, the District Attorney’s Office, legal services, and other partners. Prepare and maintain accurate case documentation for compliance and reporting; collect and report program data and statistics for grants and management. Perform other duties as assigned to support the program’s mission and goals.

Qualifications: Master’s degree in social work, clinical psychology, or a related field, AND a minimum of one year of experience providing services to victims of crime. Experience working with San Francisco’s diverse communities. Knowledge of local community-based agencies and resources in San Francisco. Proficiency in MS Word, Excel, PowerPoint, database systems, and web browsers. Excellent oral and written communication skills; strong organizational, collaboration, and facilitation abilities. Ability to lift or move at least 25 lbs. Bilingual proficiency in Cantonese and/or Mandarin and English is required. Valid California driver’s license and clean driving record; must meet insurance requirements for agency van usage. Ability to work some evenings, weekends, and outdoor activities. Equal Employment Opportunity CYSJ is an Equal Employment Opportunity employer and will not discriminate on the basis of race, age, religion, gender, marital status, national origin, citizenship, ancestry, disability, veteran status, sexual orientation, or any other basis recognized by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered.

Seniority level: Entry level

Employment type: Full-time

Job function: Sales, General Business, and Education