Front Desk Agent - Night Auditor

Benefits: Employee discounts Paid time off 401(k)NIGHT AUDITOR / FRONT DESK AGENTDelta Hotels by Marriott & Fairfield Inn & Suites by Marriott | Matteson, Illinois

Department: Front Office / Rooms Division

Reports To: Front Office Manager / General Manager

Position Type: Full-Time / Part-Time

Hourly Rate: $20 per hour

Schedule: Overnight Shift – 11:00 PM–7:00 AM

Availability: Open and Flexible, including weekends and holidaysPOSITION SUMMARYThe Night Auditor is responsible for providing professional overnight Front Desk service while completing the hotel's daily financial and operational audit. This position supports both the Delta Hotels by Marriott and Fairfield Inn & Suites by Marriott properties and requires an associate who is dependable, detail-oriented, trustworthy, comfortable working independently, and capable of making sound decisions during overnight hours. The Night Auditor serves as the primary overnight point of contact for hotel guests and is responsible for guest check-ins and check-outs, reservations, guest requests, security awareness, financial transactions, overnight reports, and completion of the daily audit. The successful candidate must be able to balance exceptional Marriott guest service with strong accounting accuracy and attention to detail.

ESSENTIAL RESPONSIBILITIES: OVERNIGHT FRONT DESK OPERATIONSMaintain a professional and welcoming Front Desk presence throughout the overnight shift. Greet and assist guests professionally. Process late-night arrivals and early-morning departures. Complete guest check-in and check-out accurately. Verify reservations, room assignments, identification, and payment information. Respond to guest requests and questions. Assist guests with hotel amenities, services, and local information. Monitor lobby activity and maintain a safe and welcoming environment. Handle guest concerns professionally and escalate issues to management when necessary. Maintain accurate shift logs and overnight documentation. Complete all required Front Desk checklists. NIGHT AUDIT RESPONSIBILITIESComplete the daily Night Audit accurately and within established deadlines. Review daily hotel revenue and transaction activity. Verify room charges, taxes, fees, payments, and adjustments. Review guest folios for accuracy. Identify discrepancies and research variances. Ensure all transactions are posted to the correct accounts. Run required daily, financial, occupancy, and operational reports. Verify room occupancy and revenue figures. Complete end-of-day procedures in the Property Management System. Ensure the business date is advanced correctly. Balance Front Desk transactions. Review payment and credit-card activity. Complete required audit paperwork and documentation. Communicate significant discrepancies or irregularities to management. Maintain confidentiality of all hotel financial and guest information. CASHLESS & PAYMENT RESPONSIBILITIESThe hotel operates as a cashless property. The Night Auditor is responsible for accurately processing approved electronic payment methods and maintaining strict payment-security procedures.

Responsibilities include: Monitor lobby and Front Desk activity. Maintain awareness of individuals entering and exiting the hotel. Follow all hotel security procedures. Protect guest privacy and confidential information. Maintain appropriate control of guest keys and access information. Report suspicious activity immediately. Follow emergency procedures. Respond appropriately to emergency situations. Complete incident reports when required. Contact management or emergency services when appropriate. Conduct overnight property checks when required by hotel procedures. COMMUNICATION & CROSS-DEPARTMENT SUPPORTReview information from the previous shift. Communicate important guest information to the morning team. Maintain accurate shift logs. Communicate maintenance issues to the appropriate department. Communicate housekeeping concerns and room-status discrepancies. Document guest complaints and operational issues. Ensure all significant overnight events are communicated to management. MORNING PREPARATIONThe Night Auditor is responsible for ensuring the Front Office is prepared for the morning operation.

REQUIRED QUALIFICATIONS: Previous hotel Front Desk experience required. Previous Night Audit experience strongly preferred. Previous Marriott experience preferred. Experience with a hotel Property Management System (PMS) preferred. Strong mathematical and accounting skills. Strong attention to detail. Excellent customer-service skills. Strong written and verbal communication skills. Ability to work independently with minimal supervision. Ability to handle confidential financial and guest information. Ability to identify and resolve discrepancies. Strong computer skills. Dependable and punctual. Professional appearance and demeanor. Ability to remain alert and productive throughout an overnight shift. SCHEDULE & AVAILABILITYPrimary schedule: 11:00 PM–7:00 AMOpen and flexible availability is required, including: Overnight shifts WeekendsHolidaysHigh-occupancy periods Special events Schedule adjustments based on operational needs The Night Auditor must be dependable and consistently report to work on time and prepared to complete the overnight audit and Front Desk responsibilities. COMPENSATION$20.00 per hourPERFORMANCE EXPECTATIONSSuccess in this position will be measured by: Accurate completion of the Night Audit. Financial and transaction accuracy. Guest satisfaction. Marriott service standards. Check-in and check-out accuracy. Proper payment processing. Accurate guest folios. Timely completion of required reports. Identification and resolution of discrepancies. Overnight security awareness. Front Desk cleanliness and organization. Professional guest interactions. Shift-to-shift communication. Attendance and punctuality. Professional appearance and conduct. OUR EXPECTATIONThe Night Auditor is responsible for protecting the integrity of the hotel's overnight operation while providing exceptional service to guests. This position requires someone who can work independently, remain alert and professional throughout the night, accurately complete financial procedures, and respond appropriately to guest needs and unexpected situations. We are looking for a dependable hospitality professional who understands that the overnight shift requires both exceptional guest service and exceptional attention to financial and operational detail. Every morning, the hotel should be ready for the next business day with accurate financials, clean and organized Front Desk operations, complete reporting, and a seamless transition to the morning team.