Duties/Responsibilities:
Calls new clients to set up home visits.
Opens cases with clients, including confirming proper documentation and information is obtained.
Assess clients’ situation and environment.
Reviews and assesses the quality of care performed by the caregivers.
Conducts follow-up visits as needed or requested.
Documents all visits and communication with clients and caregivers.
Conducts client surveys every 3-4 months for home visits.
Distributes necessary supplies to caregivers/clients as needed.
Responsible for scheduling qualified PCA’s to work all authorized hours according to each client’s Service Plan.
Provide verbal and/or face to face attendant orientations
Complete daily monitoring of all attendant timekeeping through EVV, including monitoring for missed or late shifts, ensuring all hours are worked, and tracking for mileage, overtime, and travel time.
Maintaining an authorization / utilization percentage of 95% or greater
Maintain compliance for all client charts by filing all forms timely and maintaining stacking order
Maintain compliance for all personnel files by filing all forms timely and maintaining stacking order
Ensure all communication with clients is documented in the Electronical Medical Record and filed accordingly in the client file
Maintain regular communication with clients and attendants to ensure satisfaction with service delivery
Coordinate with Branch Manager to provide documentation for client and employee incidents and complaints
Assist with Client Admissions and Supervisory Visits when requested by Branch Manager
Attend daily and weekly meetings, including stand up/stand down, authorization/utilization review, and HR and Compliance Updates with Branch Manager
Assist with recruiting, hiring, and orienting new attendants
Provide new attendants with access and support for the online training platform
Provide ongoing training and coaching to attendants when needed
Complete timely annual performance evaluations for all attendants
Completes other assignments as requested and assigned.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
