Chicago Department of Aviation-Shift Supervisor of Security Communication Center

Number of Positions: 1(Additional vacancies possible pending budget approval)

Starting Salary: $75,192.00 Applications for this position will be accepted until 11:59pm CDT on October 20, 2026.This position is open to current city employees covered under the terms of the City's collective bargaining agreement with THE TEAMSTERS Local 700 (BARGAINING UNIT #08). Only employees in City job titles in this bargaining unit are eligible to bid on this position. Under general supervision, supervises staff and work operations at a municipal airport's security communications center during an assigned shift, monitoring airport communications relating to security and public safety activities and overseeing Aviation Communications Operators engaged in receiving calls and dispatching requests for police, security/access control, fire suppression and emergency medical services; and performs related duties as required.

Essential Duties: Supervise Fire, Police, Aviation Security and Access Control Dispatch Operations. Conduct Disciplinary Actions. Supervise union employees, make notifications to city agencies and airport stakeholders. Monitors' calls received and dispatched by Aviation Communications Officer for quality assurance and adherence to established protocols, using a designated supervisory computer aided dispatch console to listen to and assess responses of staff. Makes daily work assignments and ensures proper staffing of center consoles, including security, access control, police, and fire stations computer aided dispatch console. Updates and briefs staff at start of shift on previous shift's reported incidents, upcoming airport activities and other information with potential impact on communication center's call taking, monitoring and dispatching operations. Initiates page notifications to inform designated management personnel including key department heads, city officials, airline representatives and Transportation Security Administration (TSA) officials of emergency situations or hazardous weather conditions affecting airport facilities airside and landside operations. Monitors center's communications activities and ensures staff follow established protocols in prioritizing the dispatching of public safety resources in response to emergency response incidents, and requests for police, fire and security services. Responds to emergency situations or escalated calls for public safety services, following established protocols and directing staff to ensure a coordinated response from police, fire, and security responders. Notifies contractors and vendors of reported equipment malfunctions at security and access control checkpoints throughout airport facilities. Prepared daily work report to document shift's work activities. Addresses and documents performance problems and initiate disciplinary actions as required. Notifies supervisor of emergency situations, escalated police, fire or security incidents and other incidents requiring an emergency management response. Additional duties may be required for this position.

Location: O'Hare and Midway Communications Center

Days: Various

Hours: Various [0500-1300 hours, 1300-2100 hours, 2100-0500]This position is in the Career Service

Minimum Qualifications: High School Diploma or equivalent certificate (GED), plus four years of work experience in dispatching security or emergency services calls to public safety or security personnel. Licensure, Certification, or Other Qualifications· Must obtain Emergency Medical Dispatch certification from the State of Illinois within six months of hire.· Must obtain Law Enforcement Agencies Data System (LEADS) certification from the State of Illinois within six months of hire.· Successful candidates must pass a drug screen and a background investigation.· People who are offered employment must pass all pre-employment exams prior to appointment.

Note: The candidates selected for hire must pass an airport background check and a Security Threat Assessment.

Note: A valid State of Illinois driver's license is required.

Selection Requirements: This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.