Valet Supervisor The primary responsibility of the Valet Supervisor is to ensure a superior guest experience for all patrons utilizing the parking facilities of the gaming property. The Valet Supervisor is also responsible for daily maintenance, accounting and client relations and oversees Valet employees and the operations of the Valet stand. Essential duties and responsibilities include overseeing the valet operations for River Rock Casino, ensuring a positive guest service experience for casino patrons, coordinating valet services for special events and VIP needs, controlling and ensuring consistent standards of performance, scheduling, monitoring quality of work, training, supervising and appraising performance of Valet team members, developing work schedules to ensure exceptional guest service, resolving guest disputes as they pertain to Valet operations, preparing reports on damaged property for submission to insurance carrier, assisting in preparation of departmental budgets and controls expenditures, preparing, implementing and enforcing Valet Department policies and procedures as appropriate, preparing and submitting operations reports as directed, managing multiple locations, performing general Guest Services duties as assigned, acting as a role model and always presenting oneself as a credit to River Rock Casino and encouraging others to do the same, meeting the attendance guidelines of the job and adhering to regulatory, departmental and company policies and procedures, attending all required meetings and training, and performing other duties as assigned. Qualifications include a high school diploma or equivalent (GED) required, minimum of two (2) years prior supervisory experience required, minimum of three (3) years guest service experience required, prior valet experience required, strong guest service skills, problem solving, follow-up and initiative required, excellent planning, organization and communications skills are a must, ability to work a flexible schedule including nights, weekends and holidays, valid California driver's license with a clean driving record required and must be insurable with the Casino, must be able to drive both automatic and manual transmissions, must be able to lift and carry up to twenty-five (25) pounds, and must present a professional appearance at all times. Skills, abilities, and physical demands include the ability to read, interpret and understand laws, regulations, and policies and procedures, manual dexterity to operate a computer and other necessary office equipment, ability to manage a number of priorities simultaneously and meet deadlines, ability to respond calmly to the conditions of internal/external customers, ability to work harmoniously with co-workers and work as part of a team, ability to sit and/or stand for extended periods of time, ability to work at a fast pace and in stressful situations, ability to tolerate areas containing secondary smoke, ability to work outside and drive in all types of weather conditions, ability to work independently and be self-motivated, and ability to respond to visual and aural cues. A pre-employment drug test, fingerprinting, and background check are required. Tribal and Indian preference is applied when filling vacancies.
