Senior Operations Manager
fourth floorNew York, NY
Senior Operations Manager
fourth floorNew York, NYSenior L5
General and Operations ManagersTransportation, Storage, and Distribution ManagersSupply Chain Managers
Footwear Merchant WholesalersFootwear ManufacturingClothing and Clothing Accessories Merchant Wholesalers
APPLY NOWOur client, a growing footwear & lifestyle brand, is seeking a Senior Operations Manager to oversee day-to-day operations and help build scalable processes. This hands-on role will manage fulfillment, inventory, customer experience, and vendor relationships while partnering with cross-functional teams to support the company’s growth. The ideal candidate is a strong operator who can balance strategic planning with day-to-day execution in a fast-moving environment!
Responsibilities:
- Serve as the key operations partner across Product Development, Production Planning, Customer Experience, and eCommerceCoordinate product launch timelines from production delivery through inventory receipt, site launch, and fulfillment readiness
- Own 3PL relationships end-to-end, including performance management, SLAs, issue resolution, weekly reviews, claims, and invoice reconciliation
- Oversee DTC and wholesale fulfillment, including EDI, routing guides, and retailer compliance
- Ensure warehouse standards for packaging, QC, damages, and supplies
- Manage inventory accuracy, pre-orders, sell-ahead, purchasing coordination, and stock movement
- Oversee inbound logistics, freight partners, POs, and receiving & reporting
- Build and improve operational processes as the business scales
- Be hands-on during peak periods and major product launches
Qualifications:
- 3–5+ years of operations experience, ideally within DTC fashion, lifestyle, or consumer brands
- Experience managing 3PLs, fulfillment, inventory, logistics, and customer experience
- Strong analytical skills with experience in demand planning, inventory forecasting, and data-driven decision-making
- Ability to build processes from scratch and optimize existing workflows
- Highly organized with strong attention to detail and follow-through
- Comfortable working in a fast-paced, entrepreneurial environment
- Willingness to travel and work flexible hours during peak periods
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Level
Senior L5
Location
New York, NY
Occupation
General and Operations Managers
Industry
Footwear Merchant Wholesalers
Posted
5 days ago