Claim Processing Shift Supervisor - Weekend

Claims Processing Shift Supervisor - Weekend ShiftPrideStaff is in search of a Claims Processing Shift Supervisor for an onsite project in Mendota Heights, MN. The Shift Supervisor leads the claims processing team during an assigned shift while also completing hands-on claims work. The Shift Supervisor serves as the primary contact for temporary staff questions, monitors whether assigned work is completed accurately and adequately, provides day-to-day guidance, and escalates unresolved issues to the internal point of contact. This individual must balance team leadership with individual production responsibilities in a deadline-driven environment. Claims Processing Shift Supervisor Job Responsibilities: Serve as the Main Point of Contact for All Temporary Staff During The Assigned Shift Provide Daily Direction, Answer Procedural Questions, & Reinforce Documented Instructions Coordinate Day-to-Day Workflow & Help Ensure Work is Distributed & Completed Monitor Attendance, Productivity, Accuracy, & Completion of Assigned Work Support Onboarding & Reinforcement Training for Temporary Staff Perform Full Claims Processor Role Including Mail Intake, Sorting, Data Entry, Claims Review, Validation, Curing, & Processing Assist Staff With Difficult Claims While Avoiding Unsupported Assumptions Support Quality Checks & Corrective Guidance as Needed Maintain Personal Productivity While Managing Shift Responsibilities Identify Questions or Issues That Cannot Be Resolved Through Established Procedures & Provide Organized Escalation Items to Internal Point of Contact Communicate Process Updates, Shift Priorities, & Recurring Issues to The Team Document Significant Staffing, System, Quality, or Workflow Concerns Claims Processing Shift Supervisor Job Requirements & Working Conditions: High School Diploma or Equivalent Required Prior Experience as a Supervisor, Team Lead, Shift Lead, Trainer, or Workflow Coordinator Preferred Experience in Claims Processing, Settlement Administration, Document Review, Banking Operations, Legal Support, or Records Management Preferred Familiarity With Microsoft Word, Outlook, & Excel Preferred Strong Leadership, Communication, Organization, & Problem-Solving SkillsStrong Data Entry & Computer Skills With Excellent Attention to Detail Ability to Manage Multiple Priorities in a Deadline-Driven Production Environment Must Work Onsite in Mendota Heights, MN & Consistently Cover Assigned ShiftMust Maintain Dependable Attendance & Punctuality Must be Available for The Full Project Term of Up to Two Months Whenever Possible