SALES LEAD Charleston, SC | King Street Part-Time/Full - Time | Hourly About Emily McCarthyAt Emily McCarthy, we believe in empowering women of all generations to radiate confidence through vibrant colors and prints. Our Designs are fashioned to invite joy, inspire creativity, and foster a community where everyone feels empowered to express their signature style. What began with a love for color, print, and the art of getting dressed has evolved into a complete women’s apparel and lifestyle brand rooted in joy, confidence, and celebration. We hold ourselves to a Gold Standard across every customer touchpoint, from the way our stores look and feel to the way we welcome, style, and serve our customers. Every team member plays a role in representing the Emily McCarthy brand with professionalism, attention to detail, and genuine hospitality. We believe the smallest details matter and that exceptional service should feel both elevated and personal. Our Charleston location on King Street is an extension of that experience and an opportunity to introduce both new and longtime customers to the Emily McCarthy brand. About the PositionThe Sales Lead is an important part of the Emily McCarthy retail team, combining exceptional customer service and selling with added responsibility for supporting the daily leadership and operations of the store. In addition to creating a welcoming, elevated, and memorable experience for every customer, the Sales Lead serves as a trusted leader on the sales floor. This role helps set the standard for the team, supports opening and closing responsibilities, and takes ownership of maintaining our Gold Standard of customer experience and store operations when a member of management is not immediately present.
What you'll do:
Lead by example on the sales floor by creating an engaging, personalized shopping experience from arrival through checkout. Represent the Emily McCarthy brand, lifestyle, product, and customer with confidence and enthusiasm. Drive sales through exceptional service, thoughtful styling, strong product knowledge, and an understanding of each customer’s individual needs. Build and maintain genuine customer relationships through personalized clienteling, outreach, follow-up, and continued relationship building. Develop strong knowledge of new collections, product details, fit, fabrication, styling opportunities, and brand stories in order to confidently sell and support the team. Support customers in fitting rooms and provide thoughtful styling recommendations to create complete looks and maximize selling opportunities. Serve as a leader on the sales floor, helping maintain team focus, customer engagement, and an elevated store experience throughout the shift. Support and encourage Sales Associates by answering questions, providing direction, and reinforcing store expectations and service standards. Perform opening and closing responsibilities when assigned, including securing the store, preparing registers, completing cash-handling procedures, and ensuring opening and closing standards are met. Confidently operate the point-of-sale system and assist with routine transactions, returns, exchanges, and troubleshooting as needed. Help safeguard company assets by following cash-handling, inventory, loss prevention, and store security procedures. Maintain an elevated sales floor through continuous recovery, replenishment, organization, and attention to detail. Follow visual merchandising standards and help ensure the store consistently reflects the Emily McCarthy brand. Assist with receiving, processing, replenishing, transferring, and organizing inventory as needed. Support store events, launches, promotions, and community-building initiatives. Communicate customer feedback, selling opportunities, product requests, inventory needs, and team observations to store leadership. Help identify opportunities to improve the customer experience, sales performance, merchandising, and overall operation of the store. Contribute to a positive, professional, and team-oriented store environment. Uphold Emily McCarthy’s expectations for customer experience, presentation, professionalism, and our Gold Standard of retail excellence. Understand daily and weekly sales goals and help keep the team focused on achieving store performance expectations throughout each shift. Help resolve customer questions or concerns with professionalism and good judgment, escalating to store management when appropriate.
WHAT WE’RE LOOKING FOR:
Previous retail, fashion, or customer service experience preferred, with prior retail experience strongly preferred for this leadership role. A genuine interest in fashion, styling, and creating memorable customer experiences. Strong selling skills with the confidence to approach, engage, style, and build relationships with customers. Warm, confident, and professional communication skills. A natural ability to connect with people and lead by example. Strong attention to detail, good judgment, and willingness to take initiative. Ability to provide direction and support to fellow team members while maintaining a positive and collaborative environment. Dependable and comfortable taking ownership of store responsibilities with limited supervision when needed. Ability to multitask, problem-solve, and remain organized in a fast-paced retail environment. Comfortable learning and confidently operating retail technology and point-of-sale systems. Ability to remain on your feet and move throughout the store for the duration of a shift. Ability to lift and move merchandise, boxes, and store supplies as required by the position. A LITTLE MORE TO KNOW This is a part-time or full-time, hourly position based in our Charleston, South Carolina retail store on King Street. The Sales Lead may be entrusted with keys to the store and scheduled to open or close the location based on business needs. Retail availability is essential. Sales Leads should be available to work a flexible schedule based on business needs, including weekends, holidays, and select evenings. Scheduling and weekly hours may vary based on seasonality and the needs of the store. As a leadership position, dependable attendance and availability during key business periods are an important part of the role. All team members are expected to maintain the appearance, professionalism, and service standards established for Emily McCarthy retail locations. Sales Leads are expected to follow and help reinforce all company policies, procedures, dress standards, and guidelines outlined in the Employee Handbook. Additional responsibilities may be assigned based on the needs of the store and business. EQUAL OPPORTUNITY EMPLOYMENT Equal Opportunity is Emily McCarthy’s policy. No employee of the Company will discriminate against an applicant for employment or a fellow employee because of race, color, religion, sex, national origin, ancestry, age, or physical or mental disability. This policy applies to all employment practices and personnel actions including advertising, recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, termination, rates of pay, and other forms of compensation or overtime. TO APPLY:Email cover letter & resume to halle@emilymccarthy.com
