Job Description:
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg and USF Health. In 2025, U.S. News & World Report recognized USF with its highest overall ranking in university history, as a top 50 public university for the seventh consecutive year and as one of the top 15 best values among all public universities in the nation. U.S. News also ranks the USF Health Morsani College of Medicine in the highest tier, placing it as one of the top 16 medical schools in the nation and inside the top 10 among public universities. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $750 million in research funding in 2025 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of nearly $10 billion for the state of Florida. USF's Division I athletics teams compete in the American Conference. Learn more at www.usf.edu.This position typically reports to an Assistant or Associate Director, Director, or other appropriate administrator in an academic or IT unit. This high level non-exempt position provides a combination of behind the scenes expertise in coordinating, monitoring, scheduling, testing and troubleshooting network servers as well as providing direct customer service in coordinating and determining video and audio requirements for events. This position manages processes, such as video conferencing gatekeeper, end point hardware, bridge and points on bridge, video editing and video streams, CD/DVD duplicators, and software for web graphics. This position is not primarily a content developer. This position does not require knowledge of theories and principles of instructional systems design, instructional technology, and communication content that is necessary for the higher level exempt job, Instructional/Multimedia Developer. This position can be distinguished from the lower level Media Resources Specialist in that while this position is responsible for video streaming and teleconferencing processes and network systems, the Media Resources Specialist is primarily responsible for videotaping events and providing needed equipment and setups at functions to utilize the teleconferencing/long distance capabilities.
Responsibilities:
Evaluates and implements new technologies to advance on-line educational services, to include software, hardware, network tools and peripheral equipment.
Provides high-level technical support, troubleshooting techniques, and demonstrations for faculty and staff regarding hardware, software, network systems, and web-related difficulties.
Integrates multimedia, audio, and video into Internet courses and instructional presentations by using cutting edge audio/video streaming technologies.
Responds to classroom helpline, providing real-time assistance to faculty teaching in media enhanced classrooms.
Works closely with departmental staff in developing and implementing protocol and procedures specific to media equipment/operations.
Operates video based network systems, including routing/switching equipment. Responds to troubleshooting calls from Distance Learning Network helpline.
Administers and implements teleconferencing servers, bridges and end point hardware; manages teleconferenced events, classes and meetings for assigned area.
Creates and organizes streaming media for faculty and staff. Converts videos to streaming media.
Manages department's web pages; edits videos for use on web pages.
Designs and produces interactive CD's for program; builds dynamic database- backed web applications using server technologies.
May schedule external customer's transponder broadcast times with State Satellite Operations Center. Maintains calendar of satellite/video streaming activity.
Oversees streaming servers and encoding workstations; installs security patches; manages user accounts.
Qualifications:
This position requires a high school diploma. The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg and USF Health. In 2025, U.S. News & World Report recognized USF with its highest overall ranking in university history, as a top 50 public university for the seventh consecutive year and as one of the top 15 best values among all public universities in the nation. U.S. News also ranks the USF Health Morsani College of Medicine in the highest tier, placing it as one of the top 16 medical schools in the nation and inside the top 10 among public universities. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $750 million in research funding in 2025 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of nearly $10 billion for the state of Florida. USF's Division I athletics teams compete in the American Conference. Learn more at www.usf.edu.About UsWorking at USFWith approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About US:
FThe University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.Compliance and Federal Notices This position may be subject to a Level 1 or Level 2 criminal background check. Applicants have rights under Federal Employment Laws: The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
Family and Medical Leave Act (FMLA):
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
Equal Employment Opportunity:
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.
