Department
OFC OF STUDENT FIN ASSISTANCE (BL-OSFA-IUBLA)
Department Information
The Office of Enrollment Management (OEM) at Indiana University(IU) Bloomington is dedicated to attracting, enrolling, andsupporting a community of talented students from Indiana, acrossthe nation, and around the world. OEM integrates strategicplanning, data-informed decision-making, and collaborativepartnerships across campus to create a seamless student experiencefrom first contact through graduation. Through its units: Admissions, Scholarships, the Registrar, Student Financial Assistance, Student Central, Orientation and Enrollment Programs, Retention, Planning and Research, Enrollment Marketing and Communications, Administration and Fiscal Affairs, and Development. OEM advances the university's mission by fostering access, belonging, and student success while upholding IU Bloomington'stradition of academic excellence and public service.
The Office of Student Financial Assistance administers federal, state, and institutional financial aid programs for Indiana University Bloomington students. This includes oversight of grants, loans, scholarships, and work-study opportunities. The team ensurescompliance with regulations while promoting access andaffordability through effective delivery of financial aidservices.
Job Summary: Department-Specific Responsibilities
Performs ongoing review/training.
Understands federal/state/institutional program policy.
Ensures accuracy in processing to minimize errors that lead touniversity fiscal liability.
Responds to changing job responsibilities due to evolvingfederal regulations and institutional policy changes.
Processes documentation to determine financial aid dependencystatus and other eligibility indicators.
Compiles and analyzes documentation for professional judgmentappeals.
Processes audits related to appeals and eligibility.
Monitors and responds to office group email accounts.
Provides support for in-personal recruitment and outreachefforts.
General Responsibilities
Serves as an information resource to students, potentialstudents, and their families; explains the policies and proceduresinvolved in applying for financial aid and/or scholarships.
Processes and monitors files for applications and awards; updates as necessary for accuracy and completeness; ensurescompliance with state and federal regulations.
Responds to email, phone, and in-person inquiries fromapplicants regarding status of application; notifies applicant offinal decision.
Monitors financial aid and/or scholarship accounts on acontinuing basis; ensures compliance with scholarshiprequirements.
Provides administrative and clerical support to departmentstaff including word processing and scheduling.
Develops and updates written informational materials regardingthe policies and procedures involving applications for financialaid and/or scholarships.
Compiles and analyzes data and prepares various reports. Designates and completes audits on a regular basis. Identifiessituational anomalies that require analysis and/or escalation.
May provide guidance to other financial aid/ scholarshipcoordinators; takes on complex or escalated customer issues, referring to manager as appropriate. May make processrecommendations to manager for improved operationalefficiency.
Qualifications:
Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.
EDUCATION
Required
High school diploma or equivalent (such as HSED or GED).
WORK EXPERIENCE
Required
4 years in customer service, office experience, or relatedfield.
Preferred
Experience working with complex data and/or records services ina team environment.
SKILLS
Required
Proficient communication skills.
Maintains a high degree of professionalism.
Demonstrates time management and priority setting skills.
Demonstrates a high commitment to quality.
Possesses flexibility to work in a fast-paced, dynamicenvironment.
Highly thorough and dependable.
Possesses a high degree of initiative.
Ability to build strong customer relationships.
Demonstrates analytical skills.
Demonstrates problem solving skills.
Strong basic math skills.
Ability to interpret federal, states, and institutional rulesand regulations and required procedures associated withcompliance.
Working Conditions / Demands
This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.
Work Location
This is a fully remote position. Subject to change in the futurebased on university policy and business needs.
Advertised Salary
$43,000 - $44,990 annually based on experience.
Benefits Overview: Comprehensive medical and dental insurance
Health savings account with generous IU contributions
Healthcare and dependent care flexible spending accounts
Basic group life insurance paid by IU
Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
Base retirement plan with generous IU contributions, subject tovesting
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members taking IUcourses
10 paid holidays plus a paid winter break each year
Generous paid time off plans
Paid leave for new parents and IU-sponsored volunteerevents
Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Mastery
FLSA: Nonexempt
Job Function: Student Services
Job Family: Financial Aid & Scholarships
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Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time atthe discretion of the University, but will remain open for aminimum of 5 business days. To guarantee full consideration, pleasesubmit your application within 5 business days of the PostedDate.
If you wish to include a cover letter, you may include it with yourresume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice ofNon-Discrimination here which includes contact information
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
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