Security Shift Supervisor Responsible for the efficient operation of the Security Department on assigned shift, in accordance with the company's established policies, procedures and controls. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned. Acts as a representative of the company, interacting with customers and Employees in a courteous, professional manner. Implements departmental and company procedures, then trains, schedules, supervises and evaluates on Security Officers on assigned shift. Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of customers, Employees and the entire facility. Acts as a back up to Security Officers on assigned shift, and assumes their duties when necessary. Updates procedure manuals, and is responsible for the documentation of all information and the maintenance of all statistical reports. Maintains a working knowledge of the Company's facilities, as well as special events on property, in order to advise customers and fellow Employees of same, whenever possible. Assists in the daily operations of the Security Department. Make suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility. Ensures a maximum level of customer service and satisfaction throughout the property is achieved and maintained. Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings. Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports. Responsible for maintaining a consistent, regular attendance record. Supervises all Security Officers on assigned shift. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree from a four-year college or university, or four to six years related experience, or an equivalent combination of college and experience. Minimum of two years experience in law enforcement or gaming security required. Excellent communication skills required. Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Employees of the company. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to define problems, collect data, establish facts, and draw valid conclusions. The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for long periods of time. While performing the duties of this job, the Employee is regularly required to talk or hear. The Employee is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The Employee is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. The Employee is regularly required to lift and/or move up to fifty pounds, and occasionally lift and/or move up to one hundred pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.
