Position summary:
Operate and monitor the Bank's AS400 environment to ensure accurate, timely completion of scheduled core processing, file loads, backups, and report production. Follow approved operating procedures, maintain processing records, and promptly escalate exceptions to the IT Manager. Provide basic mailroom support as a secondary responsibility, scheduled around critical processing and system monitoring requirements.
Primary responsibilities:- Execute the nightly Pcomp process and scheduled batch jobs according to approved run sheets. Load required files, verify completion and expected outputs, and document exceptions before proceeding with dependent tasks.
- Monitor system activity, operator messages, batch jobs, job queues, devices, and printer output. Identify stalled or failed processing, perform authorized troubleshooting, and promptly escalate unresolved issues.
- Submit and display jobs; review active, interactive, completed, and queued job logs. Use job descriptions, queue priorities, history logs, and operator messages to diagnose processing problems.
- Perform scheduled backups and approved library or object restores. Verify backup completion, document failures, and prepare and label backup media when applicable, following established handling procedures.
- Manage print and output queues, writers, reports, and special forms. Investigate incorrect output routing and direct authorized user output to the appropriate printer or output queue.
- Review device and controller descriptions and workstation controller addresses. Add or configure devices and adjust printer, writer, or controller attributes only as authorized.
- Start or stop designated subsystems and perform system shutdowns, restarts, or attended initial program loads (IPLs) only under approved procedures and coordinated maintenance or recovery activities.
- Review installed program temporary fixes (PTFs) and assist with approved installations under the direction of the IT Manager or designated technical support, following change management requirements.
- Maintain complete run sheets, processing logs, incident records, and shift handoffs. Record completed work, outstanding issues, escalation status, and instructions for the next operator.
- Support scheduled recovery tests and authorized maintenance activities; retain evidence of assigned processing checks and coordinate with internal teams or vendors as directed.
- Core processing, incident response, backup verification, and required system monitoring take priority. Notify the IT Manager when mailroom requests conflict with these duties so coverage can be coordinated.
- Secondary mailroom responsibilities
- Receive, sort, and distribute routine mail and packages to employees and departments; coordinate branch courier deliveries and pickups as assigned.
- Prepare outgoing correspondence and packages, verify recipient details, and operate approved postage or shipping equipment after training.
- Maintain basic tracking and delivery records for accountable items. Protect confidential materials and release them only to authorized recipients.
- Keep mail supplies and the work area organized; promptly report missing, damaged, misdirected, or suspicious items through established Bank channels.
- Experience and technical skills
- Two to four years of computer operations experience, including hands-on AS400 batch processing, job queue monitoring, backups, and report production.
- Working knowledge of AS400 commands, subsystems, operator messages, job and history logs, output queues, printers, and backup and restore procedures.
- Ability to follow run sheets, verify processing results, document shift activities, and provide clear written and verbal handoffs. Basic proficiency with Windows, Microsoft Office, and email.
- Basic mail handling and shipping skills, or the ability to learn established mailroom procedures.
- Professional expectations and controls
- Demonstrate reliability, accuracy, sound judgment, and professional communication. Work independently within assigned authority and coordinate effectively with users, colleagues, and management.
- Prioritize time-sensitive work, troubleshoot methodically, and escalate abnormalities promptly. Follow approved instructions for job reruns, restores, system changes, and other actions affecting production.
- Protect Bank and customer information, use only authorized access, and follow applicable Bank security, change management, BSA/AML, and OFAC policies. Complete required training and report concerns through established channels.
- Schedule and physical requirements
Work schedules may include nights, weekends, and changes needed to support processing, maintenance, or recovery activities. Duties involve computer use, reading printed and electronic information, communication by telephone and in person, and periods of walking or standing. Handling equipment and supplies may occasionally involve items weighing up to 100 pounds; use appropriate lifting aids or team assistance. Essential functions may be performed with or without reasonable accommodation
PiBank is an equal opportunity Employer
