Service Coordinator

Key Job Responsibilities: Review and process service requests, geographically dispatching an appropriate technician with proper skill set, paperwork, parts, and organizational skills enabling effective communication with customers and technicians to ensure service calls are complete and when required, following up with technicians and other departments to finalize repairs, ensuring total customer Planned Maintenance with customers. Documenting all pertinent information within service/invoicing software for each applicable job, as well as completing various forms, billing, reports, logs, records, etc. Prepare and maintain accurate records and data associated with the responsibilities of the department. Entering orders into company systems, sourcing materials, creating purchase orders, and tracking and receiving inventory. Assisting in accounts payable and receivable duties. Scheduling sales appointments for our sales team and working with our Service and Office manager. Work with the Service Manager to keep the service department informed of unusual circumstances or the need for additional assistance in order to facilitate and finalize repairs. Ensure quoted repairs are communicated thoroughly before the service technician is dispatched. For example: Informing of scope of work; Time allotted; Equipment required; etc. Proactively monitoring the service technicians' Work-in-Progress (WIP) to ensure timely completion of jobs and accurate customer invoicing. Maintaining vehicle maintenance other duties as assigned by department manager. Warehouse: Load and Unload trucks using material handling equipment. Process and package goods in a time efficient manner. Organize, stock and maintain inventories. Order parts for warehouse stock. Optimize space in the warehouse and maintain shop appearance. Enter orders in the company computer system. Perform other duties as assigned by department manager.

Requirements: Minimum 2 years' experience in a service coordination or service management role. Mechanical or technical background is a plus. Extensive familiarity with this city and region is required. Professionalism in an office environment as well as on the phone. General: Excellent communication skills, both written and oral. Able to communicate effectively with management and customers – both internal and external. Ability to thrive in a fast paced, technology driven, service environment. Proven organizational and planning skills. Ability to prioritize and handle multiple projects. Basic knowledge of accounting processes. General computer skills with experience in Microsoft Office Products such as: Outlook; Excel; and Word. Also, experience with office operations and equipment including: computers/laptops and keyboards; fax machines; photocopiers; and telephone systems / cellular telephones. Needs to be a team player and work well with others. Needs to be a self-starter and work with little or no supervision. Able to work overtime when assigned and/or required. GED or High School degree required. The selected candidate will be required to pass a criminal history background check.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move tools and equipment up to 100 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations, including warehouses, distribution centers, manufacturing plants, refineries and hospital settings. Employees may work with co-workers' side-by-side with a moderate level of activity being performed. The noise level in the work environment is moderate to high.

Salary Range: The pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay.

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