Box Seat Service Bartender We are currently seeking a talented individual to become a Box Seat Service Bartender. An individual could be successful if they possess the following. The Box Seat Service Bartender is responsible for serving guests at our front bars and fulfilling drink orders for the dining room, monitoring the cash drawer at the bar and performing alcohol inventories at the end of each night to help in maintaining proper inventory levels. Always presents a friendly and professional image at Oaklawn Racing Casino Resort. The following and other duties may be assigned as necessary: Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Maintains strict confidentiality in all departmental and company matters. Provides impeccable guest service to all guests Observes and reports any and all unsafe behavior displayed by internal and external guests. Greets and seats guests, presents menus to guests, informs them of promotions and specials. Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations. Monitors guest's consumption of alcohol and intervene as needed according to guidelines. Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required. Ensures the bar is adequately stocked thought out shift. Completes all assigned opening and closing check lists. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash and charge sales according to established procedure. Checks out with leadership before leaving shift. Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. Observes tables and keeps track of clean, dirty and occupied tables. Takes guest information and quotes wait times to guests accurately when tables are not immediately available. Cleans, organizes and stocks menus at host area. Answers phone and answers questions concerning the menu and restaurant. Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience. Ensures waiting and foyer areas are kept clean Acts as cashier as needed or assigned May be assigned to various venues throughout the property depending on business needs. Follows established procedures and policies of the Oaklawn Racing Casino Resort. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. One or more years' beverage service in a high-volume, fast-paced environment required; nightclub experience preferred. Casino experience preferred. One or more years' guest service experience required. Must be able to handle several projects and tasks at the same time. Must be able to perform the physical job duties of all Food & Beverage team members. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must successfully complete R.S.A.Oaklawn is an equal opportunity employer. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.
