Technical Customer Advisor The position's purpose is to "quarterback" the customer fulfillment process from the customer order all the way through to billing. In doing so, this position fulfills customer needs, and delivers service, in the least complex and most cost efficient way for Veolia Hazardous Waste.
Primary Duties /Responsibilities:
Be the primary point of contact for customers within assigned branch territories and provide an excellent customer experience through all aspects of the customer service cycle.
Own the communication (both internal and external) for all aspects of customer service.
Take customer requests for service pick ups and direct loads. Manage the creation of jobs and tickets. Work with the customer to obtain all required information to create accurate and detailed Jobs/Tickets.
Provide support for quoting new service code categories to customers.
Create new Waste Information Profiles (WIPs) and select appropriate approvals codes. When needed, consult with supervisor for support in creation of new, complex WIPs and for decisions on appropriate approval codes (as well as creation of new approvals for Veolia or 3rd party facilities).Work with the Contract Control Manager to ensure the accuracy of customer accounts and price books
Coordinate pickup requests with the operation scheduler. Once a date has been confirmed, communicate the scheduled date to the customer.
Convert manifests prior to Veolia facility receipt of load. Ensure all third party facility manifests are entered and paperwork provided to the billing department. Capture all non-disposal items from customer and ensure it's entered in RPM.Work with the Billing Coordinator to ensure accuracy of invoices from field service or direct jobs.
Manage all other incoming customer requests, reaching out to internal Veolia resources as needed.
Qualifications
Education / Experience / Background:
Bachelor's degree in business, technical field or similar. Preferred 1-3 years of Technical Customer support experience in the hazardous waste/materials or similar industry.
Knowledge / Skills / Abilities:
Basic technical knowledge of industry and services; reliance on support staff. Basic system and technical skills Self-motivated. Good judgment. High energy. Good organizational skills. Good time management skills. Good stress management methods.
Additional Information:
Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
