Sales Support Supervisor
virtual vocationsNew York, NY
Sales Support Supervisor
virtual vocationsNew York, NYSenior L5
First-Line Supervisors of Non-Retail Sales WorkersSales ManagersSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Telemarketing Bureaus and Other Contact CentersAll Other Business Support ServicesCustom Computer Programming Services
APPLY NOWLeading a remote team, the full-time Inside Sales Support Supervisor will manage day-to-day operations of a contact center, ensuring quality customer interactions and team performance while driving engagement and achieving departmental goals.
Key Responsibilities:
Organizes and supervises daily contact center operations to meet key performance goals and ensure quality service
Provides training, coaching, and performance management for team members to enhance team effectiveness
Analyzes departmental results, identifies operational improvements, and resolves escalated customer issuesRequired Qualifications: Must be eighteen years of age or older
Must be legally permitted to work in the United States
Working knowledge of Microsoft Office Suite
1+ year of previous leadership experience
High school diploma and/or GED
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Level
Senior L5
Location
New York, NY
Occupation
First-Line Supervisors of Non-Retail Sales Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
2 days ago