Working remotely, the full-time Fraud Specialist will manage incoming and outgoing calls to verify suspicious debit card activity, acquire knowledge of fraud case management, and identify emerging fraud trends to protect cardholder accounts.
Key responsibilities:
Receive and initiate calls to cardholders to verify suspicious debit card transactions
Gain a comprehensive understanding of fraud case management through the fraud detection system
Identify and assist in mitigating emerging fraud trends and fraudulent transaction activityRequired qualifications: Experience in banking, financial services, or fraud detection is preferred but not required
Demonstrated reliability and dependability in a metrics-driven environment
Ability to thrive in a fast-paced call center environment
Proficiency in Microsoft Office applications
Capability to multi-task effectively using multiple computer screens while engaging with cardholders
