Company Description:
Hear Again America is one of the largest audiologist-owned hearing healthcare providers in the United States, with more than 60 locations across 14 states. The organization focuses on personalized hearing care, advanced technology, and customized treatment plans to support patients at every stage of their hearing journey. Team members work in a compassionate, patient-first environment that prioritizes comfort, confidence, and long-term hearing health. Continued growth is driven by a commitment to improving lives through better hearing and building lasting relationships with patients and their families.
Role Description:
This is a full-time, on-site Hearing Aid Specialist role located in Sheboygan, WI. The Hearing Aid Specialist will perform hearing assessments, assist with audiometric testing, and support the selection, fitting, and adjustment of hearing aids and related devices. Daily responsibilities include educating patients on hearing solutions, counseling on proper device use and maintenance, and providing follow-up care to ensure optimal performance and satisfaction. The role also involves accurate documentation of patient interactions, coordination with audiologists and other clinical team members, and delivering professional, empathetic customer service in a clinic setting.
Qualifications:
Strong foundation in audiology-related skills, including Audiology and Hearing Tests.
Proficiency in diagnostic procedures such as Audiometry and related assessment techniques.
Ability to support speech and communication outcomes, including understanding of Speech-related evaluation and counseling.
Demonstrated Customer Service skills with a patient-focused, compassionate approach.
Relevant state licensure or certification as a Hearing Aid Specialist (or eligibility to obtain, as required by Wisconsin regulations).Excellent interpersonal and communication skills, with the ability to explain technical concepts in clear, accessible language.
Strong attention to detail, reliable documentation practices, and basic computer proficiency for clinical and office systems.
Previous experience in hearing healthcare, medical office, or related clinical setting is beneficial.
