Danish Licensed Customer Success Manager

Key responsibilities: Own and manage a portfolio of approximately 15-20 complex Enterprise customers, building trusted partnerships with executive stakeholders Develop and execute tailored Success Plans aligned with customer business goals and product usage to drive adoption and retention Lead Executive Business Reviews and strategic planning sessions to monitor customer health and proactively identify risks and opportunities Required qualifications Considerable experience in Enterprise Customer Success or Strategic SaaS Account Management Proven track record managing large, complex Enterprise customers in a modern B2B SaaS environment Strong commercial acumen with experience in renewals, retention, and customer growth Fluency in Danish and English (written and spoken) Ability to build credibility with executive stakeholders and manage multi-threaded relationships across functions