Overview:
Our client is seeking a Director of Retail Operations to lead three luxury women’s fashion stores in Palm Beach, Sag Harbor, and Nantucket. Based on-site in Palm Beach, this leader will bring consistent planning, strong store execution, and thoughtful team development to a growing retail business. The role reports to the founders and offers an opportunity to shape operations as the company considers future locations.
Responsibilities:
Build and manage an operating calendar that plans staffing, inventory movement, events, and seasonal transitions at least three months ahead.
Set store sales goals with the founders and track daily performance, key retail metrics, and sell-through.
Lead store teams, develop store leads, and oversee scheduling and part-time and seasonal hiring.
Coordinate inventory transfers, seasonal store moves, and store fulfillment in partnership with the appropriate teams.
Maintain visual merchandising, service, and operational standards across all locations.
Oversee facilities, store systems, vendors, and discretionary operating expenses.
Support trunk shows, local events, community partnerships, and new store openings.
Travel to Sag Harbor and Nantucket several times a year, particularly around openings, closings, and peak season.
Requirements:
Experience leading an individual store followed by responsibility for multiple retail locations.
Background in luxury or premium fashion, jewelry, or lifestyle retail.
Strong planning skills and fluency in store KPIs, sales performance, and sell-through.
A strong visual merchandising eye and a warm, hands-on leadership style, with confidence serving clients on the sales floor.
Ability to build useful processes while adapting to the culture of a growing independent business.
Based in Palm Beach or willing to relocate for an on-site role.
Experience opening stores, a hiring network in key seasonal markets, or familiarity with Shopify POS is a plus.
