Signal Branch Patrol SupervisorA Signal Branch Patrol Supervisor provides functional leadership to Signal's Community Based Security Officers through the development and implementation of policies and practices essential to the effective management of day-to-day operations. Basic duties include protecting all sites and managing all reporting officers. All duties listed below are minimum requirements, additional site-specific duties may be required.
Responsibilities:
Coach, monitor, and develop accountability for the individual performance of the Advanced Patrol Officer and Patrol Officer's to align with company standards i.e. patrol completion, report writing, etc. Leads the Branch Manager Daily Scrum to communicate all service, property, post order, and routing changes. Schedules and conducts spot checks with officers under their supervision, providing feedback, accountability, and recognition as needed. Promptly and consistently report any client specific information or issues to the Coordinator, while helping to execute and provide resolutions to any client issues or concerns. Participate in the hiring process, interviewing candidates, and setting up orientation dates and times. Communicate regularly with the Coordinator throughout the hiring process. Responsible for equipment inventory and maintenance including uniforms, vehicles, devices, phones, etc. while communicating needs and issues to their Coordinator. Participating in a performance review during recommended time frames with the Coordinator to enhance the Officer Brand Experience. Responsible for ensuring schedule is complete to fulfill contracted services and will cover shifts as necessary to ensure completion while minimizing overtime. Responsible for recommending and issuing disciplinary action for personnel in violation of the Signal Standard Operating Procedures. Furthermore, providing positive recognition for personnel going above and beyond the Signal expectations. Communicate with the Coordinator in the Weekly Coordinator Meeting to review weekly score card, route reviews, operation priorities, and all client related issues.
Requirements:- 21 years of age or older
- High school diploma or GEDPass background check and drug test
- Must have valid driver's license and good driving record
- Must have reliable transportation
- Must be able to work all shifts, including nights, weekends, and holidays
- Complete training modules within first month
- Excellent organization, oral, and written communication skills
- Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
- Must be able to move equipment weighing up to 20 pounds
Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
