Quality Assurance Specialist - Elevate Customer Experience

Everise in Columbus, OH is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor associates, score calls, and coach them to improve performance. The role requires at least 1 year in customer service or sales, strong MS Word/Excel skills, and excellent written and verbal communication. You will collaborate with supervisors, participate in calibrations, and contribute to training programs.