Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities:
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsMitigate customer complaints as neededWelcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationBookkeeping: keep accurate records of all hotel guest account informationWork with the housekeeping staff to ensure rooms are ready for new guestsQualifications: High school diploma, GED, or equivalentHas experience answering telephone calls and troubleshooting stressful situationsWorking knowledge of Microsoft Office and reservation management systems 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredExcellent time management skills, organizational skills, customer service skills, and interpersonal skills•
