Shuttle DriverThe Shuttle Driver is responsible for providing attentive, courteous, and efficient transportation assistance to all guests during check-in, throughout their stay, and at checkout. CDL not required.
Education & Experience:
Experience in a hotel or a related field preferred.
High School Diploma or equivalent required.
Must have a clean Motor Vehicle Driving history in order to be considered for employment as a van driver.
Physical Requirements:
Flexible and long hours sometimes required.
Physical, intensive work Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Mental Requirements:
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to work well in stressful, high pressure situations.
Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must maintain composure and objectivity while under pressure.
Essential:
Transports guests to and from hotel.
Assists with luggage to and from guest rooms.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Be familiar with all in-house groups.
Have knowledge of emergency procedures and assist as needed.
Use proper two-way radio etiquette at all times when communication with other employees.
Explains features of guest rooms to guests.
Calls taxi's for guests.
Ensures routine maintenance is performed on Company owned vehicles
Maintain a clean work area.
Attend meetings/training as required by management.
Perform other duties as required by management.
