Inside Sales Professional, Holy Cross Catholic Cemetery & Funeral Home, Avondale, Arizona

Inside Sales Professional As an Inside Sales Professional also referred to as a Family Service Counselor you will be the face of Catholic Cemeteries and Funeral Homes to the community. In this position you will be accountable for serving the immediate at need and preneed cemetery arrangements of families that contact us in person or by phone to arrange services for their deceased loved ones. This position also has the opportunity to offer our funeral preneed insurance program to families. A Family Service Counselor is primarily responsible for serving the immediate at need and preneed arrangements of families that come to the office or call to arrange for services. The Family Service Counselor is required to make follow-up calls to provide assistance to families and generate referrals. This individual must possess a servant's heart and truly want to help do what is right for the family. Specific Job DutiesAssist families in making cemetery at need arrangements including but not limited to assisting in the selection of the burial space designing of the memorial and selecting other burial products based on families' needs. Follow up with at need families verifying their satisfaction with the services they received and offering preneed services to them. Field incoming calls and internet inquiries from preneed and at need families as well as general cemetery inquiries. Respond to complaints in a thoughtful and attentive manner following existing policies and procedures. Refer families needing bereavement services to our Bereavement Ministry partners the Crosier Fathers and Brothers. Attend graveside services for families you have served. Serve as primary liaison between the family and funeral home ensuring seamless service at the time of burial Educating and evangelizing families on the importance of preneed Catholic services for funeral and cemetery.