Loaner Coordinator Ontario, CA | Toyota | Courtesy vehicle | Part-time | Morning shift | Inland Empire | Southern California | Veterans encouraged to apply | $20/hrAre you organized, calm under pressure, and thrive in a fast-moving morning environment? Can you process guests quickly and accurately without making anyone feel rushed? Do you have a valid driver's license and a clean driving record, and are you comfortable moving vehicles carefully and efficiently in a busy dealership environment? Are you looking for a consistent part-time role with early morning hours and a strong Saturday where your reliability directly improves the guest experience at one of the Inland Empire's highest-volume Toyota stores? Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. Crown Toyota services 200-300 vehicles every day. With that volume comes a high-demand loaner and rental program that is central to the guest experience -- and to our CSI scores. The Courtesy Vehicle Coordinator is a critical part-time role that ensures guests are placed in a loaner vehicle quickly and professionally, covering the morning rush, lunch coverage, and days off so the program never falls behind.
What You'll Do:- Process loaner and courtesy vehicle check-outs and check-ins efficiently during the morning rush -- ensuring guests are placed in vehicles quickly, accurately, and with a professional first impression
- Complete all rental and loaner agreements accurately -- verifying driver information, documenting vehicle condition, and ensuring all paperwork is complete before the guest drives off
- Coordinate loaner vehicle availability -- tracking fleet status, return times, and availability to minimize guest wait times
- Stage, inspect, and prepare courtesy vehicles for outgoing guests -- ensuring each vehicle is clean, fueled, and ready
- Provide coverage during lunch periods and days off for the primary coordinator -- maintaining continuity so the program runs without gaps
- Communicate proactively with service advisors on loaner availability and guest priority
- Represent Crown Toyota's hospitality standard in every guest interaction -- the loaner experience is often a guest's first impression of how we treat people when something goes wrong with their vehicle
What We're Looking For:- Valid driver's license with a clean driving record -- required
- Organized and accurate under the pace of a high-volume morning rush -- able to process multiple guests efficiently without sacrificing accuracy or professionalism
- Clear, calm communicator -- guests dropping off their vehicle for service are often stressed, and the loaner experience sets the tone for their entire service visit
- Reliable and punctual -- the 6:30 AM start time is critical and the team depends on you being there
- Prior rental car, loaner coordination, or guest-facing hospitality experience a plus -- not required
- Comfortable with basic computer systems and paperwork -- loaner agreements need to be completed accurately every time
What We Offer:
$20/hr A consistent part-time schedule -- Mon-Fri 6:30 AM to 11:00 AM and Saturday 6:30 AM to 4:00 PMA role with direct, visible impact -- your work reduces guest wait times and improves CSI scores at one of the Inland Empire's highest-volume Toyota stores Employee vehicle purchase and service discounts A team environment where your reliability is genuinely valued and noticed Why Crown Toyota:200-300 vehicles a day means the loaner program is one of the busiest and most guest-visible operations in the store -- the Courtesy Vehicle Coordinator who runs it well makes a real and measurable difference in how guests experience their service visit A consistent, predictable part-time schedule -- early morning hours that work well alongside other commitments Crown Toyota is a high-volume, well-established store in the heart of the Inland Empire -- a professional, active environment where your contributions are visible Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- apply to every guest interaction, including the one that starts with handing someone a loaner key If you're organized, reliable, and ready to be the person who makes Crown Toyota's morning rush run smoothly for guests who are counting on a fast, professional experience -- we'd like to meet you.
